Call Center Supervisor

Call Center Supervisor Hot Job Apply Overview Salary Range $45,000.00 - $58,000.00 Salary/year Position Type Full Time Apply Description Join Our Team! At Connexus Resource Group, we are in the people business. We are always looking for motivated, energetic leaders who are passionate about developing others, driving performance, and creating exceptional customer experiences. If you're an experienced people leader who enjoys coaching, collaborating, and helping teams succeed, we want to hear from you. Sound like you? We want to speak with you! About the Role: As a Call Center Supervisor, you will lead, coach, and develop a team of 8-10 customer service agents while fostering a culture of accountability, collaboration, and continuous improvement. You will be responsible for driving team performance, supporting employee development, resolving escalated customer concerns, and partnering closely with leadership to ensure operational success. This role is ideal for an experienced leader who enjoys coaching others, building strong relationships, and creating an engaging team environment focused on delivering exceptional customer experiences. What You'll Do: Lead, coach, and develop a team of 8-10 agents Conduct weekly one-on-one meetings, coaching sessions, and development planning Monitor team performance through call evaluations, quality reviews, and attendance management Provide timely coaching and actionable feedback to improve performance Handle escalated customer concerns and model exceptional customer service Foster a collaborative, positive, and engaging team culture Maintain performance documentation and support daily operational needs Partner regularly with client leadership to build strong business relationships Track team performance metrics and develop action plans to achieve goals Encourage continuous learning and professional growth across the team What We're Looking For: Minimum of 5 years of verifiable supervisory or account management experience required Proven experience successfully coaching, developing, and leading high-performing teams Strong leadership presence with a passion for helping others succeed Excellent verbal and written communication skills Strong interpersonal skills with the ability to build relationships across diverse personalities and learning styles Highly coachable and able to quickly implement feedback Resourceful problem solver who can work independently while collaborating effectively Self-motivated with a strong sense of accountability and ownership Strong organizational and time management skills in a fast-paced environment Comfortable navigating multiple computer systems and technology platforms Ability to prioritize performance outcomes while maintaining a positive team culture Passion for creating meaningful employee experiences and developing future leaders Comfortable leading meetings and remaining on camera during virtual coaching sessions Professional, engaging, and energetic leadership style We are looking for experienced leaders who view coaching as more than managing metrics. If you enjoy developing people, fostering collaboration, building strong client relationships, and creating a culture where employees can thrive, we'd love to hear from you. Hiring Process Notification: Beware of fraudulent job postings and communications from individuals or entities falsely claiming to represent our company. These scams may include fake offer letters, onboarding documents, or “equipment provision” agreements that request payment, ask you to deposit a check, or instruct you to purchase equipment. These communications are not from Connexus Resource Group Throughout our hiring process, we will never conduct interviews via Skype, Discord, or WeChat. Connexus Resource Group will never ask applicants or employees to send money, deposit checks, or credit card access as part of the hiring process. Any communication requesting that you deposit a check, pay to ship equipment, or receive funds to purchase equipment is fraudulent and should not be acted upon. To help protect yourself, please use caution during your job search. To contact our recruiting department directly or to report suspicious activity please call 801-692-7872 or email us at [email protected]. Notice of Equal Opportunity and Accommodation for Applicants with Disabilities Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at [email protected]. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.