Cancer Support Specialist - Remote

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. This is a full-time, permanent, remote opportunity that can be home-based anywhere in the U.S. The ideal candidate will reside in the Mountain or Pacific Time Zone. Start Date: September 28, 2026 POSITION SUMMARY: The Cancer Support Specialist (CSS) connects individuals with American Cancer Society programs, services, information and resources to enhance the quality of life for cancer patients, their families and caregivers. This role requires strong customer service, excellent verbal and written communication skills, and a focus on ensuring a positive experience for all constituents. Success in this role requires consistent delivery of high-quality information that meets the unique needs of each constituent, while achieving monthly key performance indicators. ESSENTIAL FUNCTIONS: Responds to a high-volume of inquires across multiple channels (phone email, chat, SMS) with professionalism and empathy, conducting thorough needs assessments and striving for first-contact resolution. 25% Meets constituents stated and implied needs by providing information on ACS programs (ex. Transportation and lodging), and cancer-related resources, coordinating support services to reduce care barriers and help patients complete treatment. 25% Meets established performance goals and metrics (inc. Customer Related Management database documentation, time management, quality and data capture) while staying current on policies and procedures. 25% Contributes to a collaborative and supportive team environment. 20% Manages a regular caseload of new and ongoing cases, prioritizing tasks based on constituent needs and ensuring timely follow-up and resolution. 5% EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School Diploma or Equivalent Preferred Degree: Choose an item. Bachelor's Degree or equivalent experience Certificate(s) or License(s): None Years of experience: Minimum 1 year contact center and/or customer service experience, strongly preferred. Work from home experience, strongly preferred. KNOWLEDGE, SKILLS, AND ABILITY: Ability to successfully and consistently meet performance metrics. Excellent verbal and written communication skills and active listening skills are required. Strong interpersonal skills and the ability to work effectively within a team environment. Bilingual skills (Spanish/English) desirable. Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast paced team environment with strong attention to detail. Ability to adapt quickly to new technology and tools. Basic familiarity with the utilization of Microsoft Office Products (Excel, PowerPoint, Teams, etc.). Typing proficiency of 40 words per minute and ability to satisfactorily pass a pre-hire technology assessment and training assessments. Comfortable making independent decisions, but willing to seek supervisory input when needed. PHYSICAL REQUIREMENTS: Work is normally performed in a typical interior/office work environment in a remote workplace setting. Physical stamina to primarily work while sitting at a desk. Utilize technology to engage in work activities with team members and teams for a high percentage of each workday. Full-time work from home. Flexible scheduling including working evenings, late nights, weekends, or holidays when required. All schedules are listed in Central Time. 37.5 hours per week - We offer several schedule options to support different availability needs. Candidates will have the opportunity to select their preferred shift when an offer is extended. Please note that schedule availability may change as positions are filled, so not all schedules listed below may be available at the time of offer. Current Schedule Availability Tuesday–Saturday 12:00 p.m.–8:30 p.m. — Sunday and Monday off 12:30 p.m.–8:30 p.m. — Sunday and Monday off 12:30 p.m.–9:00 p.m. — Sunday and Monday off 1:00 p.m.–9:00 p.m. — Sunday and Monday off 2:30 p.m.–11:00 p.m. — Sunday and Monday off 3:00 p.m.–11:00 p.m. — Sunday and Monday off Sunday–Thursday 12:00 p.m.–8:30 p.m. — Friday and Saturday off 12:30 p.m.–8:30 p.m. — Friday and Saturday off 12:30 p.m.–9:00 p.m. — Friday and Saturday off 1:00 p.m.–9:00 p.m. — Friday and Saturday off 1:30 p.m.–10:00 p.m. — Friday and Saturday off 2:00 p.m.–10:00 p.m. — Friday and Saturday off 2:30 p.m.–11:00 p.m. — Friday and Saturday off 3:00 p.m.–11:00 p.m. — Friday and Saturday off The starting rate is $20.00 per hour . Actual starting pay will vary based on non-discriminatory factors, including, but not limited to, geographic location, experience, skills, specialty, and education. ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.