Card Specialist I

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As the Card Specialist at our Melbourne Headquarters you will support the growth, maintenance, and overall management of Space Coast Credit Union's debit and credit card portfolios by delivering exceptional member service. Key responsibilities include resolving member inquiries, managing card statuses and orders, detecting and preventing fraud, performing file maintenance, processing member requests through workflow systems, handling account adjustments and reconciliations, and performing other critical tasks essential to the success of our card programs. Why Join SCCU? Member-Focused Mission : Be part of a not-for-profit organization that reinvests in its members. Hybrid & Flexible Schedule Options Career Growth : We prioritize internal promotions and offer on-the-job training. Card Specialist I Key Responsibilities Provides phone support in our General Servicing queue to front-line team members and other departments across the organization that require department-specific assistance, and assist members directly when appropriate. Processes all general servicing debit and credit card requests submitted via various department workflows . Verifies, reviews, and takes appropriate action(s) on automated member debit and credit fraud alerts. Assists with concerns regarding various debit and credit card statuses; such as activations, blocks, and restrictions. Assists with debit and credit card orders; such as new cards, replacement cards, tracking information, and any other aspects pertaining to card orders. Assists with card production documentation, card inventory, supply management, and recurring machine maintenance critical to production operations. Card Specialist I Requirements 1 to 12 months of prior experience in credit and debit card services or a similar field preferred. High school diploma or equivalent required. Basic proficiency with Microsoft Office. Card Specialist I Compensation Starting Salary: $17.91 - $18.97/hour or $37,250 - $39,460 /year Bonus Opportunity: Eligible for ONE SCCU Annual Bonus. Work Schedule Monday – Friday: 8:00 a.m. - 5:00 p.m. SCCU Benefits Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program. Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance). Education Support: Tuition reimbursement after one year of service. Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays. Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts! About SCCU Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve. At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service. I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired . SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.