Care Coordinator (CC Home Care Operations)

Care Coordinator – Home Care Operations $26–$30/hour + Full Benefits Remote (Must live in California) | Full-Time About the Role Tandem Care is hiring a Care Coordinator to support our Continuous Care (CC) division —our highest-touch, most operationally complex service line. This is not a traditional care management role focused primarily on assessments and check-ins. This is a fast-paced operational position that requires exceptional organization, strong judgment, and the ability to make decisions quickly while balancing the needs of clients, families, and caregivers. Our Continuous Care clients receive dedicated, ongoing care ranging from 10 hours per week to 24/7 coverage. Because of that, this role is heavily focused on staffing execution, schedule management, service recovery, caregiver accountability, and keeping care running smoothly despite the inevitable curveballs that come with home care. If you thrive on solving problems, thinking three steps ahead, and bringing order to chaos, you'll fit right in. What You'll Be Doing Serve as the primary point of contact for an assigned caseload of Continuous Care clients and families Build and maintain caregiver schedules for ongoing cases, ensuring consistency and continuity whenever possible Respond to caregiver call-outs, schedule disruptions, and urgent coverage needs in real time Coordinate replacement coverage quickly while maintaining a positive client experience Match caregivers to clients based on personality, skillset, availability, and family preferences Conduct client onboarding calls and prepare caregivers thoroughly for new assignments Coach caregivers on client-specific expectations, care plans, and performance concerns Manage client concerns, complaints, and service recovery situations with professionalism and urgency Proactively check in with families to identify changes in needs before they become larger problems Collaborate closely with Recruiting, HR, Sales, and Leadership to ensure staffing pipelines support client demand Review caregiver visit notes and identify trends, gaps, or opportunities for improvement Document all communication, schedule changes, client updates, and action items accurately and consistently Think critically and make judgment calls independently while escalating concerns appropriately What This Job Actually Feels Like Some days will go exactly as planned. Most won't. A caregiver calls out thirty minutes before a shift. A family requests schedule changes. A client is discharged unexpectedly from rehab. Someone needs to be staffed immediately. A caregiver isn't the right fit. A family needs reassurance. Another client needs an additional overnight shift. You'll pivot constantly. You'll prioritize dozens of moving pieces. You'll make decisions quickly. And you'll have the satisfaction of knowing that because of your work, vulnerable seniors remain safe at home and families can breathe a little easier. This Role Is a Great Fit If You... Have worked in home care operations and understand the realities of staffing hourly care Can remain calm and solutions-focused during high-pressure situations Actually enjoy solving scheduling puzzles Can deliver difficult feedback to caregivers professionally and directly Are highly structured and organized Can juggle multiple priorities without dropping details Have excellent follow-through and don't need reminders to close loops Know how to balance empathy with accountability Understand that responsiveness matters and that families remember how you show up during difficult moments Take ownership of outcomes rather than waiting for someone else to solve problems This Role Is NOT a Great Fit If You... Prefer predictable, repetitive work Become overwhelmed when priorities shift throughout the day Dislike staffing and schedule management Avoid difficult conversations with caregivers or clients Need extensive direction before taking action Are looking for a primarily administrative role with minimal phone interaction Qualifications 2+ years of experience in care coordination, staffing, scheduling, client services, or operations within a licensed home care agency Direct experience staffing ongoing caregiving cases and managing caregiver schedules Experience handling caregiver call-outs and urgent service recovery situations Strong working knowledge of caregiver-client matching principles Exceptional communication skills across phone, email, and internal systems Ability to work independently in a fully remote environment Bachelor's degree preferred but not required Why Join Tandem? Competitive pay: $28–$30/hour , based on experience Full-time, consistent schedule Comprehensive benefits (medical, dental, vision) 401(k) with company match Paid time off Fully remote position with a collaborative team environment Clear systems, expectations, and leadership support Meaningful work that directly impacts client safety and quality of life The opportunity to help build and improve operations within a growing organization Ready to Apply? If you've worked in home care operations and know what it takes to keep ongoing care running smoothly—even when the unexpected happens—we'd love to hear from you. This role isn't easy. It requires resilience, urgency, critical thinking, and a genuine commitment to both clients and caregivers. But for the right person, it's incredibly rewarding.