Care Manager
Department:
Client Services – ECM
Reports To:
Client Services – ECM Manager
FLSA Status:
Non-Exempt (professional role requiring independent judgment)
Pay Range:
$23 – $30 per hour
Location:
California | Hybrid
Schedule:
Full-time, Monday–Friday; occasional extended hours as member needs require
Position Summary
The Care Manager provides Enhanced Care Management services to assigned members. This role focuses on member engagement, care coordination, and documentation in alignment with payer and regulatory requirements.
The Care Manager is responsible for completing required ECM activities accurately, on time, and in accordance with established standards.
Essential Duties and Responsibilities
ECM Service Delivery
Conduct outreach and engagement with assigned ECM members.
Coordinate services and resources to support member needs.
Follow established care plans and ECM workflows.
Documentation & Compliance
Complete required ECM documentation accurately and on time.
Maintain current care plans and assessments.
Address documentation gaps promptly.
Risk Identification & Escalation
Identify member risks, barriers, or changes in condition.
Escalate concerns according to established protocols.
Document escalations and follow-up actions.
Collaboration & Communication
Partner with Senior Care Managers for guidance and support.
Coordinate with operations teams as needed to support continuity of care.
Communicate clearly with members and internal teams.
Required Qualifications
Minimum 3 years of care management or care coordination experience
Strong documentation and organizational skills
Ability to manage multiple members and priorities
Clear written and verbal communication skills
Preferred Qualifications
Experience with California ECM programs
Familiarity with EHR and care management platforms
Background in healthcare or social services
Skills and Competencies
Member engagement and advocacy
Documentation accuracy and timeliness
Organization and follow-through
Systems literacy
Professional judgment
Physical and Work Conditions
Combination of office, remote, and field-based work
Prolonged periods of sitting and computer use
Occasional in-state travel
Reasonable accommodations provided in accordance with applicable law
Workweek, Compensation, and Benefits
This is a full-time, salaried position. Omatochi offers a comprehensive benefits package including medical, dental, and vision coverage; paid time off; holidays; and additional benefits consistent with company policy.
Compliance and Legal Notices
Omatochi is an equal opportunity employer. Employment is at-will and may be terminated at any time, with or without cause or notice, consistent with applicable law. This position complies with California pay transparency requirements.