BABYBOO is a rapidly scaling Australian fashion eCommerce brand, shipping statement pieces around the world. We exist to empower women to look and feel incredible for their most special moments – from first click to final wear.
We move fast, we back our ideas with data, and we’re obsessed with our customer. With a strong foothold in Australia, the USA, UK and Europe, we’re building a global brand with a loyal, hype-driven community at the core.
The Opportunity
Babyboo is looking for a commercially minded and proactive Carrier Manager to own end-to-end carrier performance across our growing global logistics network spanning Australia, the US, and the UK. This role is responsible for managing outbound delivery performance, carrier relationships, freight costs, invoice reconciliation, returns freight, and delivery exception management across multiple regions. As we continue scaling internationally, you’ll play a critical role in building and optimising our carrier network, improving DIFOT (Delivered In Full, On Time) performance, reducing delivery-related customer issues, and driving operational efficiency through strong data analysis and commercial negotiation. This is an exciting opportunity to take ownership of a high-impact function in a fast-growing global fashion business.
You will
Own end-to-end outbound carrier performance across AU, US, and UK markets
Manage DIFOT tracking, reporting, and performance improvement initiatives
Lead monthly carrier reviews and quarterly business reviews (QBRs) with logistics partners
Drive corrective action plans for underperforming carriers and service issues
Manage carrier rate negotiations, freight costs, surcharges, and commercial agreements
Reconcile carrier invoices line-by-line against agreed rate cards and resolve billing discrepancies
Evaluate, onboard, and optimise carrier networks as the business expands globally
Oversee returns freight performance, costs, and repatriation arrangements across regions
Proactively monitor and resolve delivery exceptions before escalation to Customer Service
Build and maintain delivery performance dashboards, reporting, and operational visibility tools
You are
Detailed experience in 3PL outbound logistics, carrier management, or delivery operations
Proven background managing carrier relationships within eCommerce, retail, or consumer goods environments
Proven experience negotiating freight rates and achieving commercial outcomes
Have proven experience and interest in technology, automation, and Al, with the ability to identify opportunities for process improvement
Experience operating within multi-carrier and multi-region logistics networks
Advanced Excel or Google Sheets skills including reporting, invoice audits, and freight cost analysis
Detailed analytical mindset with the ability to build reporting and identify trends proactively
Hands-on experience with invoice reconciliation and rate card auditing
Understanding of international shipping terms including DDP (delivery duty paid), DDU (delivery duty unpaid), and de minimis thresholds
Knowledge of major AU, US, and/or EU/UK carrier networks such as DHL, UPS, Veho, Amazon, DPD, Evri etc
Proactive, solutions-focused communicator who thrives in fast-paced, high-growth environments and takes ownership of outcomes
Why You’ll Love Working At BABYBOO
Real impact: this role has a direct line to our customer, our community and our revenue.
Growth: we’re on a serious upward trajectory – there’s room to grow your remit as we scale globally.
Perks: birthday annual leave, parental leave, masterclass subscription, access to BABYBOO Thrive Program providing unique experiences to support our teams physical and mental wellness, 40% staff discount, clothing allowance for three events a year.
Remote work: work remotely from the UK, enjoy working collaboratively with our UK and Australia team. Our UK team work early hours to have synchronous catch ups with our
Team: a high-energy, supportive team who care about doing great work and having fun along the way.