Case Coordinator

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Supporting the Pennsylvania Center of Excellence (COE) Full-Time | Benefits Included Join a Team That Makes a Difference Pyramid Healthcare is seeking a compassionate, organized, and motivated Case Manager to support our Pennsylvania Center of Excellence (COE) program. This fully remote position plays a critical role in helping individuals access and navigate behavioral health, substance use, medical, and community-based services that support long-term recovery and wellness. If you are passionate about care coordination, advocating for clients, and connecting individuals to life-changing resources, we encourage you to apply. Job Summary The Case Manager is responsible for coordinating and managing client care services through the Center of Excellence program. This role involves working closely with clients, providers, community agencies, and interdisciplinary team members to ensure clients receive comprehensive, person-centered support. The Case Manager assists with care planning, resource linkage, treatment engagement, and ongoing follow-up to promote positive outcomes and continuity of care. Essential Duties & Responsibilities Coordinate client care and service delivery through ongoing communication with healthcare providers, behavioral health professionals, community agencies, and support systems Conduct outreach and maintain regular contact with clients to support engagement in treatment and recovery services Assess client needs and assist with referrals to medical, behavioral health, housing, employment, transportation, social service, and recovery support resources Develop, implement, and monitor individualized care coordination plans Support clients in overcoming barriers to treatment, recovery, and overall wellness Collaborate with multidisciplinary treatment teams to ensure continuity and quality of care Assist with appointment scheduling, follow-up activities, and care transitions Maintain communication with referral sources and community partners as appropriate Document all client interactions, care coordination activities, and service plans in accordance with program standards and regulatory requirements Monitor client progress and identify opportunities for additional support services Participate in team meetings, case reviews, training programs, and professional development opportunities Maintain knowledge of available community resources and healthcare services throughout Pennsylvania Perform additional duties as assigned Qualifications Education & Experience High School Diploma or GED required Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, Healthcare, or a related field preferred Minimum of one year of experience in behavioral health, substance use treatment, mental health, healthcare, case management, or related services preferred Experience working with individuals experiencing substance use disorders preferred Valid driver's license preferred Knowledge, Skills & Abilities Strong verbal, written, and interpersonal communication skills Excellent organizational, time-management, and documentation skills Ability to work independently in a remote environment while maintaining productivity and engagement Strong problem-solving and critical-thinking abilities Ability to build rapport with clients and community partners Knowledge of behavioral health, substance use treatment, recovery support services, and community resources preferred Proficiency with electronic health records (EHRs), Microsoft Office, and virtual communication platforms Ability to maintain confidentiality and adhere to HIPAA requirements Join Pyramid Healthcare and become part of a dedicated team committed to improving lives through high-quality behavioral health, recovery support, and care coordination services across Pennsylvania. Apply Today If you’re looking for a rewarding role in behavioral health, mental health, or healthcare , apply now! ***Due to the nature of behavioral healthcare work and our responsibility to ensure client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state‑mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting‑body regulations.*** Pyramid CORE Values: We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission. Total Rewards for Full-Time Positions: Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Paid Time Off 401(k) with Company Match Tuition Reimbursement Employee Recognition Programs Referral Bonus opportunities And More! Want to know more? To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers . Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.