Job Description - Case Management Coordinator (126603)
Case Management Coordinator
Job Number:
126603
Job
:
Administrative/Service
Primary Location
:
Ontario-Hamilton
This position will be located at
:
100 King St. West
Organization
:
Health & Safety
Status
:
Regular
Full-time
Hours per week
:
37.5
Number of Openings
:
1
Union Code
:
Non Union Employees
Salary
:
32.7400
-
41.9700
Hourly
Post Date
:
Aug 5, 2026, 4:00:00 AM
Close Date (Period for Applying) - External
:
Aug 19, 2026, 3:59:00 AM
Unit Summary
The Ability and Attendance team within Health, Safety and Wellness at Hamilton Health Sciences is accountable for the disability management, accommodation, return to work and attendance management processes through an effective incident capture, triage and response process and for providing the supports necessary to enable reasonable and regular attendance at work by all staff.
Position Summary
The Case Management Coordinator is responsible for the adjudication of disability benefits for employees who are absent due to non-occupational illness or injury. They will support employees who are absent from work related to illness or injury, ensuring that they stay connected with the workplace and have sufficient information about the process, roles and responsibilities, supports and available resources, and will enable return to work through reasonable accommodation as needed. The Case Management Coordinator provides assists the Case Managers and leaders to facilitate early return to work and modified work programs as appropriate.
Schedule Work Hours
Monday to Friday; days (some flexibility may be required to support various shifts)
This position is eligible for a hybrid remote work arrangement, in accordance with HHS’ Remote Work Policy.
Qualifications
1. Certified Disability Management Professional or Certified Return to Work Coordinator designation (or working towards)
2. Diploma or degree in related field (ie. Human Resources, Occupational Health and Safety, Labour Relations, etc)
3. 1-3 years or more of experience in disability management
4. Knowledge and proven understanding of the Ontario Human Rights Code, Employment Standards Act and Workplace Safety and Insurance Act
5. Experience working in a large, diverse, highly unionized environment with the understanding of multiple Collective Agreements
6. Excellent analytical and report preparation skills
7. Knowledge of best practice in disability management and return to work
8. Creative problem solver with the ability to interact with individuals in a high-performing work culture
9. Excellent communication and interpersonal skills with proven ability to build trust at all levels of the organization; excellent relationship-building skills, influential and persuasive communication skills
10. Excellent listening skills and capacity for empathy while maintaining a professional relationship
11. Demonstrated passion for healthcare which will result in an active role as change agent driving our organization’s performance
12. Ability to develop partnerships and achieve results through others using motivation principles and negotiation skills; ability to work collaboratively within HHS and across partner institutions
13. Strong results orientation and an enthusiasm to work through a system with multiple challenges
14. Knowledge and experience working within a structured approach of program development
15. Demonstrated ability to manage own work effectively and independently
16. Working knowledge of MS Office, Internet, e-mail and HRIS applications is required.
Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.
To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the CareeHamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.
To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.
Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.
This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.
If this position is temporary, selection for this position will be as per the outlined Collective Agreements:
Article 30 (k), CUPE Collective Agreement
Article 10.7 (d), ONA Collective Agreement
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
Article 14.04, OPSEU 209 Collective Agreement
Article 2.07 and Article 13, PIPSC RT Collective Agreement
Candidate FAQ's