Case Manager

135667 A new transformational adventure awaits you… How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. This exciting adventure will drive positive impact towards our vision to be Australia’s leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on! Let’s create a brighter future together, let’s make a difference It's important to know, what you do matters. At Zurich, we don't just cover, we care. A fantastic opportunity is waiting for you to join Zurich’s Retail Insurance Operations team as a Case Manager in our Melbourne office. In this dynamic role, you’ll take charge of tracking new business submissions, monitoring completions, and driving faster end‑to‑end turnaround times through proactive suspense management. You’ll partner closely with our Underwriters, Health Connect Consultants, and Sales team, while confidently managing workflows, system processing, correspondence, and phone enquiries. If you’re eager to grow your career in a vibrant, supportive culture, this role is the perfect next step! Important to your success - Unlock your potential Exceptional customer service skills; contact centre experience a plus Proficient in Excel, Word, and related software Strong communication and stakeholder engagement Solutions‑focused with high attention to detail Able to prioritise effectively in an agile environment Belong. Zurich is here to support you There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few. 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave) Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role Global mobility opportunities across more than 200 countries worldwide Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day We plant a tree for every new employee Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity… to name a few. We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment. Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application. So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!