Casualty Claims Adjusters - Multiple Levels (CGL)

Job ID: 10241

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS.

Working Business Language: English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following ranges:

Level 2: $70,000 - $95,000

Level 3: $75,000 - $105,000

Candidates with salary expectations outside of these ranges are still encouraged to apply.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As a Casualty Claims Adjuster, you will play a key role in managing medium to high-complexity and large-loss casualty claims from initial report through to resolution. In this role, you will use your technical claims expertise to investigate, evaluate, negotiate, and settle claims in a proactive, fair, and thorough manner. You will also apply and explain policy coverages, maintain strong file documentation, and provide timely, responsive service throughout the life of each claim.

Job Responsibilities

• Provide the best defense for members by completing proactive, fair, and thorough investigations into liability, coverage, and quantum.
• Communicate in a timely and proactive manner through voice-to-voice, digital, and written correspondence, ensuring all inquiries are handled professionally and effectively.
• Adjust high-complexity and large-loss casualty claims.
• Review and interpret policy wordings, determine policy coverage, and clearly communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves throughout the life of the claim by evaluating information from various sources, including independent adjusters, medical, legal, financial, and vocational resources.
• Ensure a comprehensive investigation is completed on all files to determine coverage and liability, while adhering to Wawanesa’s adjusting guidelines and recognizing when to engage appropriate internal and external resources.
• Coordinate and manage services with vendors and service providers, such as lawyers, engineers, accountants, and health practitioners.
• Negotiate with claimants, lawyers, and other insurers to resolve claims with the best possible result for our members. Manage claims in litigation, mediation, or arbitration, and provide instruction to assigned counsel.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrate and maintain knowledge and understanding of policy coverages while complying with regional regulatory and licensing requirements, as applicable. Remain current with legislative changes and trends in the insurance industry.
• Occasionally participate in private mediation, court proceedings, and other dispute resolution processes as required.
• Contribute to employee development through training, technical guidance, and coaching.
• Perform other duties as assigned.
  
  

Qualifications

Level 2:

• Minimum 2 years of insurance adjusting experience handling bodily injury and property damage claims.
  
  

Level 3

• Minimum 5 years of insurance adjusting experience handling bodily injury and property damage claims.
  
  

All Levels

• Post-secondary degree is preferred.
• Willingness to work toward the Chartered Insurance Professional (CIP) designation and, where required, commitment to achieving the proper licensing requirements.
• Directors’ and Officers’ knowledge is a strong asset.
• Exceptional customer service skills, with demonstrated empathy and concern for member satisfaction.
• Excellent knowledge of medical and legal terminology.
• Excellent communication skills, including listening, written, and verbal communication.
• Excellent investigative and analytical skills, with strong attention to detail and a high degree of accuracy in data entry.
• Excellent time management and organizational skills, with the ability to prioritize work in a fast-paced, changing environment.
• Excellent negotiation, decision-making, and critical thinking skills.
• Strong teamwork skills, with the ability to collaborate effectively with others.
  
  

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.