CC Expert - English Speaking

CC Expert - English Speaking If you’re passionate about service & thrive in a collaborative, fast-moving environment, Marley Spoon wants you on our team! About Marley Spoon At Marley Spoon, we’re passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to our customers’ doors. We’re a global team united by a love of food and a commitment to creating great customer experiences. About the Role We’re looking for a Customer Care Expert to support our English-speaking customers. In this role, you’ll be a key point of contact for our community, helping customers through a variety of channels while delivering friendly, effective, and solution-focused support. You’ll work closely with our Lisbon team to ensure every interaction reflects the Marley Spoon experience—supportive, efficient, and customer-focused. What You’ll Do Serve as the primary point of contact for English-speaking customers across phone, email, chat, and social media Provide timely, thoughtful support while resolving customer questions and issues Make outbound calls to engage with customers and help strengthen long-term relationships Contribute ideas and feedback to help improve our proactive customer care approach Take ownership of projects from planning through execution and reporting What We’re Looking For Fluent English (required) Flexibility to work varying shifts, including early, late, or overnight schedules Strong written and verbal communication skills A genuine passion for helping customers and improving their experience Detail-oriented with a hands-on approach to problem solving Curious, eager to learn, and comfortable applying new knowledge quickly Passion for food is a plus Benefits: Hybrid work policy (remote + office). 22 annual leave days +2 days extra days for every year of tenure (up to 6). 5 training days per year. Private health insurance provided by Tranquilidade. Food allowance of 7.62€/worked day under by Coverflex. 24/7 confidential employee assistance program. Department Customer Communications Locations Lisbon Office Remote status Hybrid Lisbon Office Who We Are Our culture is defined through autonomy, transparency & accountability. It’s purpose-driven, performance-oriented and principles-led. We want every Marley Spooner to be their best selves, to feel fulfilled yet challenged at the same time. We know this will not only help you reach new heights, it allows us to do the same. About Marley Spoon In 2014, Marley Spoon launched as a meal kit delivery service featuring fresh, high quality ingredients and easy-to-follow recipes. Each box is personalized to a customer’s unique taste, with the ability to customize recipes with upgrades, protein swaps, gluten-free options, ready to heat meals, and so much more!