CCaaS Implementation Consultant

Job Description This is a remote position. Our client, a leading multinational information technology services and consulting company is recruiting for a CCaaS Implementation Consultant to join their business in India . Position Title: CCaaS Implementation Consultant Position Type: Permanent Start Date: ASAP Location: PAN India - Remote - with occasional trave l Contact: Divya Shetty | +49 (0) 89 23 88 98 87 Job Description: Configure the client product for various brands and industries following high standards of delivery and quality Constant learning and collaborating with the team to develop best practices on product configuration Work as a team to understand product adoption by various brands and establish standard practices to improve adoption Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes: Provide social insights and recommendations to support clients’ business practices Technical Skills (candidate should have at least any 1 experience from below) Experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and Javascript For more details contact: sales( at)manningglobal.com Quoting reference: IN_MGDS_CCaaS-IC_ Or call Divya on: +49 (0) 89 23 88 98 87 View our latest jobs: www.manningglobal.com Follow us on twitter: @ManningGlobal If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstraße 60, 80801 Munich, Germany Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning Munich (DE) – Dublin (IRE) – Liverpool (UK) – Zurich (CH) - Maastricht (NL) Lille (FR) – Changzhou (CN) – New York/Houston (USA) – Zagreb (HR) Timișoara (RO) – Madrid (ES) – Istanbul (TR) – Mexico (DF) – New Delhi (India)