CCTV Agent (Call center; on-site; night shift)

Position: CCTV Agent (night shift)

Location: Santo Domingo, Dominican Republic (On-site)

Hiring for: Big Eye Live

Posted by: Cygnus Collective

Website: www.bigeyelive.com

About the Role

We are hiring reliable and tech-savvy Security Agents to join our 24/7 surveillance team in Santo Domingo. You will be responsible for observing live camera feeds, maintaining direct communication with clients, issuing verbal warnings, and escalating urgent situations to local authorities when needed.

Available Shift:

• 4:00 PM - 12:00 AM

Key Responsibilities

• Monitor live video surveillance feeds of private and commercial properties
• Communicate continuously with U.S.-based clients via phone or messaging platforms
• Respond to suspicious activity with real-time verbal warnings or emergency escalation protocols
• Accurately document and log all notable events during your shift
• Manage multiple digital devices and tools, including tablets and surveillance software

Ideal Candidate Profile

• Fluent in spoken and written English
• Proficient with technology and multitasking across several devices
• Experience in security, call center, or remote monitoring environments is a strong plus
• Calm under pressure, with strong judgment and problem-solving skills
• Availability to work on-site across one of the three fixed shifts

What We Offer

• Competitive compensation
• Structured, shift-based scheduling (with potential growth opportunities)
• Full compliance with Dominican labor law (legal benefits included)
• International work environment with a U.S.-based brand
• Professional development within a growing security operation

Cygnus Collective is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, orientation, age, or disability.