Central Intake & Case Management Coordinator

Central Intake & Case Management Coordinator Fully Remote • Cottingham Care Community - Cincinnati, OH 45241 Apply Overview Salary Range $60,000.00 - $70,000.00 Salary Position Type Full-Time Job Shift Any Education Level Associates Degree Travel Percentage None Apply Description Summary of Position The primary purpose of the Central Intake & Case Management Coordinator position is to facilitate the intake, referral, and admission process for assigned skilled nursing facilities while serving as a liaison between referral sources, hospitals, managed care organizations, residents, families, and facility teams. Essential Duties and Responsibilities Referral Management Functions • Receive, review, and process referrals. • Monitor referral activity for assigned facilities. • Maintain referral tracking systems and databases. • Ensure timely response to referral opportunities. Intake Coordination Functions • Coordinate all aspects of intake from referral through admission. • Review clinical, financial, and insurance information. • Verify referral documentation requirements. • Support timely admission decisions. Clinical and Placement Review Functions • Review referrals for appropriate level of care. • Collaborate with facility clinical teams regarding admission suitability. • Support continuity of care throughout transitions. Case Management Support Functions • Support transition-of-care initiatives. • Communicate with families and responsible parties. • Support readmission reduction initiatives. Census Development Functions • Assist facilities in achieving census goals. • Monitor admission activity and conversion rates. Managed Care and Insurance Coordination Functions • Verify payer source information. • Coordinate authorization requirements and approvals. Customer Service and Relationship Management Functions • Provide exceptional customer service. • Maintain positive relationships with hospitals and community partners. Communication and Collaboration Functions • Collaborate with admissions, clinical, business office and operations personnel. • Promote teamwork and collaboration. Reporting and Analytics Functions • Maintain referral tracking reports and admission metrics. • Monitor referral conversion rates and outcomes. Compliance and Regulatory Functions • Ensure compliance with federal, state and company policies. • Comply with HIPAA requirements. Resident Rights • Protect resident confidentiality and privacy. • Respect resident rights, dignity and personal choice. Key Competencies Intake Coordination Relationship Management Customer Service Communication Case Management Support Admissions Coordination Qualifications Qualifications Associate's Degree required; Bachelor's Degree preferred. Healthcare admissions, case management, discharge planning or long-term care experience preferred. Understanding of Medicare, Medicaid and Managed Care processes. Strong organizational, communication and problem-solving skills.