Centralized Business Office Manager - Healthcare

Centralized Business Office Manager - Healthcare | Summit Healthcare Mgmt | Franklin, Tennessee About the Job: PURPOSE STATEMENT: The CBO Manager is responsible for the supervision of the day-to-day operations involving billing, third party/patient collections follow-up and ensuring the overall accuracy of the accounts receivable (AR) balances for each facility. This position will work independently to resolve complex payer and operational issues to assist in the overall improvement of the daily operations necessary for a successful Centralized Business Office specializing in behavioral healthcare servicing multiple facilities. Roles and Responsibilities: ESSENTIAL FUNCTIONS: Perform billing and collections operations across multiple facilities, ensuring compliance and efficiency for all payer types. Participate in hiring, supervision and evaluation of assigned staff. Monitor accounts receivable for payer and operational issues, independently resolving concerns by collaborating with CBO leaders, facility staff, and executive leadership as necessary. Provide professional and technical support to staff. Promptly address inquiries from insurance carriers, family members, and patients regarding account balance concerns Identify staff training needs and actively participate in the development, implementation, and evaluation of training, orientation, and educational programs. Assign tasks to staff through patient accounting/billing software as needed. Act as administrator for payer website/log in access. Assist in the Provider Enrollment, Re-enrollment, and Credentialing process. Assist with A/R Month End close process. Leadership Functions: Identifies and prioritizes issues of importance, including those priority issues as set by leadership. Collaborates with department leaders and corporate executive leaders, as needed. Communicates instructions, expectations and timelines clearly and concisely. Manages staff scheduling to maintain productivity levels, curtailing unnecessary overtime and/or excessive staff work hours. Maintains accountability expectations for staff in all areas of job performance. Engages staff in quality and safety basics to ensure sustained, measurable compliance. Identifies staff educational needs and ensures they are addressed with education programs that are attended by staff. Holds staff accountable for non-compliance and safety concerns, as well as attendance, following policies, behavior, and adherence to the code of conduct. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: High school diploma or GED required. Three or more years of progressive experience in healthcare revenue cycle management required, with a strong focus on accounts receivable and collections. Demonstrated experience leading or supervising collections teams, including staff development, performance management, and workflow optimization. Proven track record of reducing AR days, improving cash collections, and resolving aged and complex accounts. In-depth knowledge of payer contracts, denial management, underpayment recovery, and appeals processes. Hands-on experience with insurance follow-up, patient balance collections, and coordination of benefits. Strong analytical skills with experience using AR reporting, dashboards, and KPIs to drive performance (e.g., AR >90 days, collection rates, first-pass resolution). Experience working collaboratively with billing, cash posting, coding, and compliance teams to resolve upstream issues impacting collections. Proficiency with practice management and EHR systems and advanced Excel or reporting tools preferred. Healthcare setting required; experience in behavioral health, hospital, or multi-specialty practices preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: Not applicable. WORK LOCATION: This position is remote. SUPERVISORY REQUIREMENTS: Two or more years of supervision/management experience in healthcare setting required. Why Summit Healthcare Mgmt?Summit Healthcare Mgmt offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Summit Healthcare Mgmt is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.