Chain Operations - Floorcare

About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership. About Your Workplace Join Miele New Zealand and become a key contributor to the success of our growing Floorcare portfolio. As a Supply Chain Operations Specialist – Floorcare, you'll play a pivotal role in ensuring our premium products are available when and where customers need them while supporting our sales teams, retail partners and end consumers. This is a varied role that combines supply chain coordination, customer service, inventory management and sales support. You'll also spend time visiting key Auckland retail partners to provide product training, support merchandising and strengthen the Miele brand in store. If you enjoy building relationships, solving problems and making a tangible impact on business performance, this is the role for you. Your Responsibilities Manage Floorcare orders from receipt through to delivery, ensuring accurate processing and timely fulfilment Monitor inventory levels and stock availability, proactively communicating updates to internal teams and retail partners Respond to customer, retailer and internal enquiries regarding orders, stock, warranties, returns and product information Support Key Account Managers through product training, merchandising activities, store visits and customer events Monitor the Miele webstore, promotional pricing and product information to ensure accuracy across all customer touchpoints Produce reporting and maintain inventory records to support effective supply chain and business decision-making Identify opportunities to improve processes, inventory management and the overall customer experience What We Are Looking For Must-have Strong customer service skills with a genuine passion for delivering exceptional customer experiences Excellent organisational skills with the ability to manage multiple priorities and deadlines High attention to detail and accuracy when processing orders and managing inventory Strong communication and relationship-building skills with the ability to work collaboratively across multiple teams Intermediate Microsoft Office skills and confidence learning new systems Nice-to-have Experience in supply chain, logistics, inventory management or sales operations Experience supporting retail partners or account management teams Experience delivering product training or merchandising activities Experience with ERP or inventory management systems Interest in premium consumer products or retail Our Benefits Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day Quarterly Life Leave – one paid day each quarter to recharge Personal development and career opportunities Employee discounts