Change Governance Analyst

Change Governance Analyst Overview of Position As a Change Governance Analyst, you will play a key role in governing how business and technology change requests are evaluated, prioritized, and advanced across Lending Solutions Operations. Acting as the intersection of governance, operational change, ServiceNow platform support, and decision enablement, this role helps ensure requests are aligned to business priorities, supported by data-driven insights, and positioned for successful execution. What will be my duties and responsibilities in this job? Own and support the intake, validation, governance, and progression of business and technology change requests across Lending Solutions Operations. Clarify business needs, expected outcomes, operational impacts, approvals, cost considerations, and downstream dependencies. Partner with requesters, fulfillment teams, leaders, and technology partners to reduce ambiguity, resolve blockers, and keep work moving. Influence across teams without direct authority to ensure assessments, approvals, action items, and deliverables are completed on time. Drive governance effectiveness by providing visibility into high-impact requests, significant variances, cost considerations, risks, and dependencies, ensuring appropriate stakeholder alignment and escalation based on established governance thresholds. Prepare governance materials, recommendations, and decision-support insights that enable leaders to make informed prioritization, funding, and approval decisions. Analyze request volume, trends, bottlenecks, service levels, and root causes to improve governance effectiveness and stakeholder experience. Support the ServiceNow scoped application used to manage Lending change requests, including technology requirements, access, upgrades, UAT, and coordination with technical teams. Contribute to process improvements, automation, AI-enabled request support, reporting enhancements, documentation, training materials, and job aids. What are the requirements needed for this position? Bachelor’s degree in Business Administration, Computer Science, Operations, or a related field; or equivalent relevant work experience. Experience in intake, governance, business analysis, process improvement, change management, project coordination, or technology-enabled operations. Ability to interpret ambiguous requests, ask effective questions, identify gaps, and translate needs into clear next steps. Comfort working with cost estimates, budget-to-actual context, and business case inputs that support governance decisions. Strong critical thinking, communication, judgment, follow-through, and ability to manage multiple priorities in a matrixed environment. What other skills/experience would be helpful to have? Knowledge of Lending Solutions Operations, insurance, financial services, mortgage servicing, claims, loss draft, insurance tracking, reporting, or related operations. Experience with ServiceNow or similar request, workflow, case management, or ticketing platforms. Familiarity with UAT, system enhancements, access management, workflow design, Agile, SDLC, or formal requirements documentation. Experience using reporting, analytics, dashboards, or AI-enabled tools to surface insights and improve stakeholder self-service. Proficiency with Microsoft Excel, PowerPoint, Visio, Teams, SharePoint, and related collaboration tools. Lean Six Sigma, Business Analyst, Project Management, Change Management, or similar certification. What are the working conditions and physical requirements of this job? General office demands How much should I expect to travel? Travel is expected to be minimal and may be required occasionally for business meetings, team collaboration, training, or project-related activities. ENT494 - Intake & Governance Analyst Job Grade 12 Pay Range: $88,000.00 - $147,000.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Continue your career at Assurant. Learn how to apply . For U.S. benefit information, visit myassurantbenefits.com . For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice .