Change Order Supervisor (REMOTE)

Overview Start Date: ASAP Schedule: Full-Time | Monday–Friday Eastern Time | Remote Pay: $60,000-65,000 annually As a Change Order Supervisor , you'll lead a team responsible for processing changes to patient plans of care and ensuring information is handled accurately and efficiently. You'll oversee daily operations, team performance, workflow, quality, and escalations while partnering with other departments to resolve issues and support a positive patient experience. This is a great opportunity for an experienced leader who enjoys coaching teams, improving processes, solving problems, and working in a fast-paced healthcare environment. Our Mission: To revolutionize the way homecare is delivered, one patient at a time. Why Join Us? 100% Remote Full Benefits Package (Medical, Dental, Vision, Life Insurance) 401(k) with Company Match Employee Stock Purchase Plan Paid Time Off & Holidays Two Bonus Days Off ("Fun Day" & "Inclusion Day") Internal Opportunities for Growth Supportive, Collaborative Team Environment Role-Based Training and Development What You'll Do Lead, coach, and develop Change Order team members through training, one-on-ones, and ongoing feedback Manage daily workflows and assign tasks to ensure timely completion of Change Order processes Monitor team performance and ensure daily, monthly, and quarterly goals are met Handle escalated issues, technical concerns, and patient complaints Analyze team metrics and identify trends and opportunities for improvement Oversee quality assurance and documentation accuracy Ensure processes follow HIPAA, regulatory, and company compliance requirements Partner with other departments to resolve patient concerns and improve workflows Identify opportunities for process improvement and implement corrective actions The Right Fit Is A strong people leader who enjoys coaching and developing employees Highly organized and detail-oriented Comfortable making decisions and prioritizing competing demands Strong problem-solver who remains calm under pressure Effective communicator who collaborates well across departments Able to manage multiple priorities while maintaining accuracy Self-directed and accountable in a remote environment Committed to confidentiality, quality, and exceptional patient service Remote Work Requirements Dedicated, quiet workspace free from distractions Reliable high-speed internet suitable for call center and communication systems Professional, camera-ready presence during virtual meetings Strong time-management, accountability, and self-management skills Ability to maintain a secure workspace and protect confidential patient information Position Qualifications High school diploma or GED required 2+ years of management experience required Healthcare experience preferred Bachelor's degree in a related field preferred Proficiency with Microsoft Outlook, Word, and Excel Experience managing workflows, performance metrics, and team priorities Strong written, verbal, organizational, and problem-solving skills Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status in accordance with applicable federal, state, and local laws.