Channel Shared Services Engagement Leader

The Channel Shared Services Engagement Leader serves as a strategic partner to the Financial Institution Channel Leader and Senior Leadership Team, driving alignment, execution of growth priorities, and coordination across Shared Services, Sales Enablement, Strategy & Solutions, and Operations. Enhances client engagement and communication while ensuring disciplined delivery of programs, initiatives, and events. Leads Channel Council governance, including charter updates, agenda development, and follow-through on priorities, and supports collaboration across regions. Owns coordination of key programs (e.g., NNA Bonus, succession planning, training, and events) and champions a seamless onboarding and transition experience for new advisors and FI programs through cross-functional partnership. Responsibilities: Engagement & Communications • Partner with Senior Leadership, Chief of Staff, and Marketing/Communications to design and execute a cohesive communication strategy aligned to FI channel priorities. • Manage and prioritize distribution of channel communications to ensure clarity, sequencing, and impact. • Support development and delivery of targeted content, messaging, and engagement plans to drive advisor adoption of programs, tools, and initiatives. Shared Services Delivery & Partnerships • Lead coordination and service delivery across Shared Services, Sales Enablement, Strategy & Solutions, and Operations, ensuring clear ownership, timelines, and accountability. • Act as liaison between Channel/Community Leadership and enterprise partners to drive alignment and resolve issues. • Establish governance, escalation, and operating cadences to ensure service excellence and consistent execution. • Support cross-functional initiatives and process improvements, tracking progress and ensuring delivery against milestones. • Drive transition governance across Recruiting, Growth Operations, Transitions, and Operations to ensure readiness, accountability, and seamless execution. Events, Meetings & Community Forums • Partner with leadership and Events/Marketing teams to plan and execute messaging, content, and agendas for key events and meetings. • Lead execution of study groups, advisor boards, and community forums, ensuring effective planning, delivery, and follow-through. • Manage Channel Council governance, including charters, agendas, and execution of priorities and action items. • Build and scale the regional study group framework, including cadence, participation, content, and outcomes. Execution & Resource Management • Partner with Channel Leadership to prioritize initiatives, align resources, and manage competing priorities. • Support strategic planning by coordinating inputs, surfacing insights, and driving execution against key objectives. • Lead continuous improvement of onboarding and transition processes, identifying gaps and coordinating cross-functional enhancements. • Oversee administration of key programs (e.g., NNA Bonus, succession planning), ensuring governance, coordination, and timely execution. • Coordinate leadership engagement across regions and ensure appropriate follow-through on initiatives. Required Qualifications: • Bachelor's degree or equivalent experience • 15+ years in relationship and/or sales management experience • Demonstrated ability to translate business priorities into actionable plans, drive alignment, and execute across multiple teams and initiatives. • Strong stakeholder management skills across functions such as Operations, Marketing, Sales Enablement, and Strategy. • Experience developing and tracking KPIs, scorecards, and performance metrics to assess business outcomes and drive continuous improvement. Preferred Qualifications: • FINRA licenses (e.g. Series 7, 66, SIE) preferred • Strong understanding of financial advisor ecosystems, broker-dealer environments, or FI channel dynamics. • Experience supporting advisor engagement, growth initiatives, and field adoption of programs/tools. Travel Requirements: Travel up to 30% based on strategic engagements with program leadership, advisors, councils, study groups, Cetera events, Industry conferences, and leadership meetings. #LI-Hybrid