Chargeback Analyst

Employment Type: Permanent Job Description: Chargeback disputes happen constantly across travel tech, and right now we need someone who wants to own the end to end resolution process on behalf of our partners using AI tools to tell the clear story behind every transaction. What You'll Be Doing You will own the chargeback dispute process end to end, from initial inquiry through to full resolution. You will gather claim evidence across multiple portals, analyze transactional data to identify root causes, and represent cases to protect revenue for both our partners and Plusgrade. AI handles the first pass on variance analysis and narrative drafting, so your focus stays on the judgment calls and complex discrepancies that actually need your attention. You will work directly with partners and internal teams to explain the dispute cycle clearly, turn chargeback trends into actionable insights, and refine operational automations. What You Bring You have a proven track record in chargeback dispute resolution and know how to gather evidence from multiple sources to tell a clear, persuasive story. You bring advanced Excel skills (formulas, pivot tables, charts) and can query transactional data using SQL to surface actionable patterns. When it comes to AI, you don't just use it, you've replaced recurring manual work with workflows you built and refined, and you can tell the difference between output you can trust and output that needs your judgment before it goes anywhere. You operate with exceptional attention to detail under tight time constraints, using data to troubleshoot chargeback losses and implement long-term fixes. You are an adaptable learner who enjoys sharing knowledge, breaking down complex dispute cycles for external partners and internal stakeholders alike. Why Plusgrade Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide. The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work. We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working. We trust our teams to do their best work. That means autonomy, flexibility, and room to grow. Come help us shape the future of travel. What You'll Love About Us 🏦 RRSP Matching · 🏥 Comprehensive Health Plans · 📅 Flexible Paid Time Off · ✈️ Travel Experience Perk · 🧘 Annual Wellness Perk · 🚆 Commuter Perk · 🌅 Tenure-Based Work From Anywhere Program · 🍼 Parental Leave Top Up · 🌍 Adventure Pass · 🎓 Learning Allowance Our Process We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback. Our process: Recruiter call → Hiring Manager interview → Final interview. Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.