Chargebee Specialist

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. Job Responsibilities Platform Administration & Configuration: End-to-end management of the Chargebee platform, including product catalog design, billing cycles, coupon logic, tax profiles, and dunning workflows. Maintain System Integrations: Administer, test, and optimize native data syncs and workflow mappings between Chargebee and external business systems like Salesforce, HubSpot, NetSuite, QuickBooks and downstream reporting systems. Bridge Business & Tech: Techno functional lead with the ability to translate complex revenue operations and financial requirements (finance, sales, legal) into scalable technical configurations within Chargebee. Resolve Integration Issues: Troubleshoot complex REST API failures, webhook delivery errors, and token authentication bugs between Chargebee and third-party systems. Maintain Knowledge Repository: Author internal configuration runbooks and public-facing knowledge base articles to standardise best practices for the Chargebee ecosystem. Technical Skills Chargebee Expertise: Deep functional mastery of Chargebee settings, multi-currency configurations, contract terms, Revenue Recognition (RevRec), and payment gateway routing. SaaS Ecosystems & ERPs: Strong administration knowledge of CRM architectures (Salesforce, HubSpot) and Cloud ERP/Accounting platforms (NetSuite, QuickBooks, Xero). Web Technologies: Proficient in reading and debugging JavaScript, HTML5, CSS3, and complex JSON data structures. Databases & Log Analysis: Strong ability to write SQL queries to audit financial records, investigate transactional anomalies. Requirements & Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.SaaS Experience: 5+ years of experience in a customer-facing technical support or solutions engineering role within a SaaS environment. Technical Skill Set: Solid understanding of programming principles, REST APIs, and frontend languages like JavaScript.Fintech Domain Knowledge: Prior exposure to payment gateways, automated invoicing, subscription management, or revenue operations. Communication: Flawless written and verbal communication skills to break down complex architectural or billing anomalies into simple solutions for customers. What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence , we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.