Job Description
This is a remote position.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Lead Management
▪ Able to handle numerous new leads per week with prompt, professional, and warm communication.
▪ Provide timely follow-ups to active leads as well as long-term follow-ups to cold or dormant leads.
▪ Keep all lead communication platforms (Z-Dialer, ManyChat, ChatBot, WhatsApp, all email inboxes,
etc.) open and active for swift lead response.
▪ Adhere to and produce according to KPIs set by management.
Sales & Client Service
▪ Prioritize the best interests of guests, crew, owners, and the company when making booking
decisions.
▪ Treat every inquiry with care, regardless of budget, timeline, or initial presentation.
▪ Double-check all booking submissions for accuracy, including pricing, date availability, and contract
terms.
Team Collaboration
▪ Attend and contribute to weekly team meetings and any monthly trainings or seasonal boat shows,
as needed.
▪ Communicate clearly and professionally with team members and management.
▪ Be a team player: support fair lead distribution, provide help to others when needed, and stagger
time-off requests within the team for full coverage.
▪ Offer constructive feedback and ideas to improve workflows, tools, and systems.
Process & Calendar Management
▪ Use a personal calendar to stay on top of deadlines, meetings, and lead follow-ups.
▪ Conduct independent research on yachts, itineraries, and client questions before escalating issues
to management.
▪ Actively participate in developing and refining sales strategies and marketing efforts.
Industry Engagement
▪ Keep a pulse on industry trends by following competitive websites, newsletters, and groups such
as BVI Crew Charter Chat.
▪ Provide insights and new marketing ideas based on industry movements and guest preferences.
▪ Continually assess and benchmark all programs and practices to comparable companies,
industries
and markets.
Requirements
▪ 2+ years of progressive experience in Sales: maritime, hospitality, or luxury travel sectors preferred.
▪ Understands own behavioral style and how to adapt selling style to others’ behaviors.
▪ Strong analytical, organizational, and problem-solving abilities.
▪ Excellent written and verbal communication skills.
▪ Working knowledge of yacht operations, maintenance, or marine logistics preferred.
▪ Comfortable in a fast-paced, dynamic environment.
▪ Proficiency with Google mail, Zoho, Microsoft Office, Word, Excel, Z-Dialer, ManyChat, SalesIQ
ChatBot, WhatsApp.
▪ Familiarity with US and British Virgin Islands - local knowledge and govt regulations
▪ US Work Authorization required.