Citizen Developer

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca Union: Non-Union Number of vacancies: 1 New or Replacement Position: New Site: Princess Margaret Cancer Centre Department: Patient Experience Reports to: Manager, Interpretation and Translation Services Work Model: Hybrid Salary Range: $34.57 to $51.85 (Commensurate with experience and consistent with UHN compensation policy) Hours: 5-8 hours per week Status: Casual Closing Date: TBD Position Summary The Power Platform Citizen Developer uses Microsoft Power Platform tools to design, build, and maintain low-code/no-code solutions that improve business processes and productivity in the Interpretation and Translation Services Portfolio. Working closely with business informants, this role turns business needs into secure, scalable apps, automations, and reports—without traditional software development. This role will be focused on supporting the UHN Interpretation and Translation Services team in the development of a new Power Automate solution to enable real time scheduling of interpreters. Citizen Developers follow organizational governance, security, and data standards while enabling innovation at the departmental level. Duties Design and build Power Apps (Canvas and/or Model-driven) to solve a defined business problem Develop new Power Automate flows to automate manual or repetitive processes Gather requirements from business users and translate them into functional solutions Collaborate with Interpretation and Translation Services and project management teams, peers, subject matter experts and UHN Digital Develop and implement the new solution, including testing, user acceptance, and production deployment Governance and compliance Continuous improvement Completing a build guide and all solution documentation (e.g. downtime procedures, knowledge articles, admin manuals, onboarding guides etc.) Minimum completion of a 2-year community college program in Information Systems, Computer Science, Engineering or related field, or recognized equivalent Minimum of 3 years of relevant experience Experience with Dataverse, Power BI, or AI Builder Experience across Power Apps, Power Automate, Microsoft Teams integration, and Power BI reporting Familiarity with Power Platform governance models and environment strategies Understanding of basic security and compliance concepts Microsoft Power Platform certifications (e.g., PL-100, PL-200) Experience working in an enterprise or regulated environment Proficient in utilizing Microsoft Power Apps through hands-on experience Skilled in designing workflows with Power Automate Solid understanding of data concepts, including tables, relationships, and permission structures Capable of integrating with Microsoft 365 services, such as SharePoint, Teams, Outlook, and OneDrive Demonstrates advanced troubleshooting abilities across Power Apps and Power Automate platforms Adept at diagnosing and resolving issues related to data, permissions, connectors, and logic Utilizes logs, run history, and systematic testing to identify root causes of problems Strong problem-solving and analytical thinking Ability to translate business needs into technical solutions Good communication skills (technical and non-technical audiences) Attention to detail and commitment to quality In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.