Civil Resident Consultant

Civil Resident Consultant Location: Hybrid – based at a New York State Department of Transportation (NYSDOT) regional office, New York, USA Position Summary: Are you ready to start a new journey with a team of energized professionals advancing and connecting the world’s infrastructure? Bentley Systems is looking for a Civil Resident Consultant to join our Americas Success Services team. In this role, you will work closely with Bentley on-site consultants and the NYSDOT engineering team to support civil users, drive adoption of Bentley applications, and enable digital delivery initiatives across the state. Success in this position means delivering high-quality technical support, training, and configuration while acting as a trusted advisor to both users and stakeholders. Responsibilities: Provide training, configuration, installation, operation, troubleshooting, maintenance, and support for Bentley engineering applications and CADD software Support transitions and upgrades between versions of Bentley Civil applications Act as a liaison between NYSDOT software users and Bentley’s Technical Support Group (TSG) Deliver technical assistance for Bentley products including OpenBridge Designer (OBD), OpenRoads Designer (ORD), MicroStation, ProjectWise, Infrastructure Cloud, and SYNCHRO Collaborate with user technical staff and Bentley Design Engineering teams to gather requirements Scope, develop, and validate workflow-based training programs Create and maintain learning materials Develop, coordinate, and deliver training plans Configure applications to align with standards and workflows Full-time role (40 hours/week), hybrid Use Microsoft Teams and in-person communication Occasional travel required Requires sitting or standing at will while working on a computer Qualifications: Bachelor’s degree in Engineering, Architecture, or related field, or relevant experience 5+ years experience with OpenRoads/InRoads and MicroStation Strong knowledge of transportation workflows ProjectWise experience preferred Strong troubleshooting and communication skills Ability to work independently Passion for training and user adoption What We Offer: A great Team and culture – please see our colleague video . An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. An attractive salary and benefits package. A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. Who We Are: Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Equal Opportunity Employer: Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. Job Segment: Design Engineer, Engineer, Civil Engineer, Engineering