Claim Intake Technician

Mutual of Omaha is looking for a detail-oriented Claim Intake Technician. This position will efficiently manage claims intake, coordinate with departments, and maintain accurate records. You will gather, review, and analyze claim-related documentation to build complete claim files and determine next steps, while processing invoices and indexing all correspondence to support the claims adjudication process for Workplace Solutions. This role requires independent decision-making, critical thinking, and the ability to adapt quickly to changing department needs. WHAT WE CAN OFFER YOU: Estimated Hourly Wage (Levels have variable responsibilities and qualifications): Associate Claim Intake Technician - $20.00- $23.00 hourly, plus annual bonus opportunity. Claim Intake Technician - $21.25-$25.75 hourly, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: Prepare, organize, and index insurance claims forms and correspondence, ensuring timely and accurate claim file creation. Enter claim data, process vendor invoices, verify coverage, resolve discrepancies, and escalate to claims staff when needed. Maintain regular communication with vendors and claims staff to ensure smooth workflow and timely issue resolution. Meet individual and team productivity standards, quality audits, and support downstream processes for internal partners. Demonstrate critical thinking, maintain accuracy in routine tasks, and adhere to work expectations, including attendance and participation in meetings. WHAT YOU’LL BRING: Strong attention to detail, high accuracy, and ability to apply critical thinking in processing correspondence. Works independently with minimal supervision, adapts to changing environments, and prioritizes tasks to meet deadlines. Communicates effectively with internal and external partners, ensuring excellent customer service. Understands insurance concepts, policy language, and group claims processes, with strong analytical skills. Proficient in Microsoft applications, maintains reliable attendance, and ensures fair, accurate claim handling to support policyholder satisfaction. You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Able to work remotely with access to a high-speed internet connection and in a listed location. PREFERRED: FINEOS, GSAP experience Experience working with Microsoft Office. Required We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process , email our Talent Acquisition area at careers@mutualofomaha.com . Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers . Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs . Stay alert for scams and apply securely! Hiring Policies and Legal Notices