Claims Administrator

Claims Administrator Looking for a career with purpose? Support clients and advisers through life's unexpected moments while building your insurance and claims expertise in a collaborative team. APPLY NOW Kickstart your career in financial services – Insurance Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Dai-ichi Life Group, a leading global insurance provider, we are writing our next chapter of growth and opportunity. We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice. If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact. About the opportunity We are seeking a motivated Claims Administrator to join our busy and friendly Claims team, supporting the administration of Medical and Risk insurance claims. You will support the end‑to‑end administration of Medical and Risk claims, ensuring claim information, payments, and decisions are processed accurately, recorded clearly, and managed in line with our claims philosophy, SLAs, and regulatory requirements. You will work closely with clients, advisers, and internal stakeholders, providing clear, fair, and empathetic communication throughout the claims process. You’ll also contribute to a collaborative team environment, supporting shared learning and continuous improvement across claim types. As Claims Administrator, you will Administer Medical and Risk claims accurately and efficiently, including invoice loading, benefit entitlement calculations, and payment processing Maintain complete and accurate claim records across systems Manage follow‑up activities to ensure all required information is obtained and claims progress appropriately Respond to client and adviser queries in a timely, professional, and empathetic manner Ensure claims processes, turnaround times, and quality standards are consistently met across both claim portfolios Support internal and external audit requirements through strong record keeping and compliance About you You will bring strong administration capability and a customer‑focused mindset, with the ability to balance accuracy, efficiency, and empathy in a busy environment. If you enjoy working with detail, take pride in doing the right thing for customers, and are keen to develop (or continue building) your career in claims and insurance, this is a fantastic opportunity to join a company that genuinely invests in and develops its people. You will demonstrate: Experience in administration and/or insurance‑related roles High levels of accuracy, attention to detail, and accountability Strong time management skills and the ability to meet deadlines and SLAs Clear, professional written and verbal communication skills Confidence engaging with clients, advisers, and internal stakeholders Sound working knowledge of Microsoft Office (Word, Excel, Access) Commitment to confidentiality, fairness, and quality outcomes What We Offer At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing, and success. Here are just some of the benefits you will enjoy as part of our family (some benefits apply to permanent employees only): Comprehensive training and ongoing support Genuine career development and progression opportunities Participation in our discretionary bonus scheme after 12-month service Life insurance and income protection covers at our cost, plus discounted medical insurance (permanent employees only) Birthday leave and long service leave Maternity leave salary top up, reduced hours options, and secondary parental leave Flexible hybrid working arrangements Modern office with a stunning view in the heart of Takapuna Apply now! If this sounds like the opportunity you’ve been waiting for, APPLY online with your CV and cover letter (optional) highlighting your relevant skills and experience. As part of the application process, you will be invited to complete a short assessment questionnaire (approx. 20 minutes) to help us better understand your background and suitability for the role. To be eligible to apply for this role, you must have the legal right to work in New Zealand. We are not engaging recruitment agencies for this role. Department Operations - Medical Claims (OCLMED) Locations Auckland Office Remote status Hybrid