Your area of work
Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish, and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies, and procedures.
As a claim administrator, you will be in charge of analysing, investigating and assessing any claim, late value claim or any incident originating from internal operational/system errors or external supplier errors for Clearstream Banking Luxembourg, Clearstream Banking Frankfurt, Lux CSD and Clearstream International.
The unit reports to Claims Management, Independent Business and Risk Control (IBRC)
Your responsibilities
Investigate and analyse customer claims, incidents, and prefunding requests for Clearstream Securities Services (CSS) and Clearstream Fund Services (CFS).
Perform liability assessment in close collaboration with impacted business areas and legal, as appropriate
Formulate and defend claim settlement proposal (claim full/partial payment or rejection)
Identification of measures to be taken and follow up until implementation to avoid reoccurrence/mitigate risks.
Investigate and manage Late Value Claims to recover interest charges from external depositories generated by late receipt of funds or allocate internal losses in case of internal operational errors.
Participate in discussions around internal procedures
Your profile
University degree in economics, financial markets or business management is
a plus
Several years experience with Clearstream products, services and business applications. Well-developed understanding of business context and processes
Strong analytical skills and ability to solve complex problems autonomously
Critical mind set and good organisational skills
Excellent communication skills and ability/willingness to build network
Strong team player in an international environment
Fluency in English (verbal and written), any other language is an advantage
You can look forward to our benefit package:
Hybrid Work and Flexible working hours
Work from abroad - 12 days of remote work from EU countries per year
Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
Health & Wellbeing - fully covered Multisport card, life & accident insurance, 100% salary contribution during sick leave (up to 56 days)
25 vacation days
Mobility - fully covered public transport in Prague & free parking
Flexible Benefit Account (Pluxee) - 1200 per month
Group Share Plan - discount on company shares
Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget