Description
As a Claims Care Representative, you will support policyholders, beneficiaries, and other stakeholders throughout the claims process. Your role will include aiding, answering inquiries, processing claims, and ensuring a smooth customer experience. You’ll work with a high level of confidentially and adhere to all privacy regulations with a compassionate team working alongside you.
Your responsibilities will include:
Accepts and processes inbound, and outbound calls, emails, and other communications related to life insurance claims inquiries.
Assist customers in completing claims forms, gathering necessary documentation, and submitting claims for processing. Updates and maintains customer records and data in the system.
Review, verify, and process claim submissions by company policies and legal requirement.
Approve and process EFT claim payments or may authorize claim payment by draft for claims submitted via phone, fax or internet.
Collaborate with internal departments such as underwriting, legal, and compliance to ensure complex claims are handled efficiently.
Meet or exceed performance targets related to claim resolution time, accuracy, and customer satisfaction
Requirements
Equivalent to high school degree
Prior experience in customer service, claims processing, or a related field, ideally within the insurance industry.
Strong communication and interpersonal skills, with the ability to explain complex information clearly and empathetically.
Attention to detail and accuracy in reviewing claims documents and processing information.
Problem-solving skills and the ability to handle difficult conversations with professionalism.
Proficiency in using CRM systems, claims management software, and other relevant tools
Our benefits include:
Hours:
Monday through Thursday 9:00-5:00 PM and Friday 11:00-4:00 PM
Annual profit sharing
401(k) with company match with discretionary contribution
Company-sponsored group medical and dental insurance
Company-paid life insurance
Company-paid long-term disability
Hybrid work environment
Paid holidays
Generous vacation time and sick leave
Paid parental leave
Casual dress year-round
Professional membership and licensing dues reimbursement
Tuition reimbursement
About Homesteaders:
Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.
We are currently hiring in AL, FL, GA, IA, IN, KS, LA, MI, MS, MT, NC, NE, OH, OK, PA, SC, TN, TX, UT, VA, WI, WV.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.