Claims Consultant

WHO WE ARE AND WHAT WE DO The Risk Management team is a small, strong, and highly engaged group that serves as a trusted partner to the business. The team helps safeguard the organization by placing corporate insurance programs, managing claims, supporting risk mitigation efforts, and providing practical guidance on complex issues. Because of the team’s size, this role offers broad exposure, meaningful responsibility, and the chance to make a visible impact. It is an ideal opportunity for someone who enjoys collaboration, problem-solving, and contributing to work that directly supports the organization’s success. WHAT YOU’LL DO & HOW IT SHAPES OUR SUCCESS Hallmark is seeking an experienced Claims Consultant to join our Risk Management team. In this role, you will support the company’s property and casualty risk management programs by overseeing claims administration, partnering with business leaders, and helping drive effective claim resolution and cost containment. This position is ideal for a claims professional who brings strong technical expertise, sound judgment, and the ability to manage complex claim matters across multiple lines of coverage, including workers’ compensation, general liability, auto liability, property, and other insured losses. You will work closely with internal partners, third-party administrators, and business units to ensure claims are handled accurately, efficiently, and in alignment with company practices. What We’re Looking For The successful candidate will be a collaborative and detail-oriented claims professional who can balance technical claims expertise with strong communication, relationship-building, and analytical skills. This role requires someone who can manage multiple priorities, provide thoughtful guidance on complex matters, and partner effectively across the organization Why Join Us? This is an opportunity to play an important role in supporting Hallmark’s risk management strategy while partnering with teams across the business. You’ll help ensure claims are managed thoughtfully, efficiently, and with a focus on both people and business outcomes. BASIC QUALIFICATIONS The following are required to be considered for this role: Minimum seven years of claims management experience Experience overseeing third party administers, handling multi-state claims portfolios Experience in a Windows environment, including working knowledge of Word, Excel, and online claims database systems PREFERRED QUALIFICATIONS Your resume will stand out if you have the following: College degree with an area of study in Business, Finance, or Risk Management CPCU, ARM, or ACM professional designation Excellent oral and written communication skills Strong interpersonal, administrative, and organizational skills ADDITIONAL DETAILS This position offers a hybrid work arrangement, providing the best of both worlds: the opportunity to collaborate in person at our headquarters in Kansas City, MO and enjoying the flexibility to work remotely. Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance. In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing. COME JOIN US! Now’s your chance to embrace a future with Hallmark- just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF. In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. HALLMARK – Because Connecting With Each Other Has Never Been More Important