Claims Executive - Travel Insurance (Mandarin Speaking)

Find more jobs Job Level: Professional Location: Area of Expertise: Customer Services & Claims Unit: Allianz Partners Employing Entity: AWP SERVICES SDN BHD Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 83373 Position Cluster: About the role Join Allianz Partners and support travelers when they need it most. As a Travel Medical Claims Executive, you’ll evaluate and process claims for medical expenses, emergency medical evacuations, and other health-related incidents during travel. You’ll work with customers and partners across Malaysia, Singapore, and Indonesia—handling some cases in Mandarin (or Cantonese) and others in English—so clear, empathetic communication and sound judgment are key. Fresh graduates are encouraged to apply, as we welcome new talent eager to grow and make a difference in our dynamic team. Employed under: Allianz Partners Malaysia (AWP Services Sdn Bhd) Location: UOA Centre, KLCC, Kuala Lumpur Work pattern: Monday–Friday, 9:00–18:00 (Hybrid) What you’ll do Manage end-to-end travel medical claims from notification/registration through to closure. Assess and process claims within policy terms, authority limits, and service benchmarks (TAT/SLA). Review documentation (including Chinese medical reports), calculate benefits, initiate payments, and prepare clear claim decision letters. Follow Claims Best Practices and regulatory requirements: accurate assessment, timely reserving and follow-up, prompt notification of large losses, and complete system documentation. Monitor claim progress, maintain accurate reserves, and facilitate finance rebilling. Respond promptly to feedback, inquiries, and complaints via established processes. Liaise with healthcare providers, policyholders, and insurance partners—conducting calls and written communications in English and Mandarin (or Cantonese) . Contribute to team projects and ad-hoc tasks; support teammates to keep operations running smoothly. What you bring Minimum Diploma or Degree in any field. 1–2 years of medical claim assessment experience preferred; fresh graduates are encouraged to apply. Advantageous backgrounds include insurance, medical, or travel assistance. Language: Fluent English and confident Mandarin or Cantonese (spoken and written). You’ll regularly use Mandarin (or Cantonese) for customer/provider interactions and to read medical documentation. Other Asian languages are a plus. Proficient with Microsoft Office applications; comfortable working across systems and documentation. Decisive, detail-oriented, and able to turn decisions into action. A collaborative team player who treats colleagues with care and respect. Why Allianz Partners Meaningful work supporting travelers across the region. Training, clear processes, and coaching to help you succeed—including support for handling Chinese-language documentation. Global brand, inclusive culture, and opportunities for growth. Competitive compensation and benefits. What Success Looks Like Timely, well-documented claim decisions with clear communication Smooth collaboration with providers, partners, and internal teams Reliable reserve management and clean case data with minimal rework Why Join Allianz Partners Work with a trusted global brand and gain regional case exposure Structured training, mentorship, and clear career growth pathways Supportive team culture focused on collaboration and continuous improvement AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. What we offer: Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. If you’re excited but unsure if you meet every requirement, apply anyway—we value potential, transferable skills, and a growth mindset 83373 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.