Claims Insurer Relationship Manager

Claims Insurer Relationship Manager We're looking for a highly motivated Claims Insurer Relationship Manager to play a pivotal role within our national Claims structure. This is a fantastic opportunity for an experienced insurance professional to lead relationships with insurer claims teams, drive service excellence, and help enhance the claims journey for our commercial motor and enterprise clients. The role focuses ensuring service levels (SLAs) are met and flagging where they are not, promoting the everywhen "claims proposition" with the insurer claims teams to raise the profile of our business, regularly linking with everywhen colleagues to source feedback on insurer performance. Collaboration with the Head of Specialist Claims and Insurer Relations, and the wider Claims team, is essential. They will ensure the delivery of detail required to provide a proactive, efficient and effective claims service. What You'll Be Doing · The primary focus of this role is to own the day-to-day relationships with our key insurer partners claims teams – this may include central relationship contacts and team leaders within the insurer claims operation. · A key delivery will be the continued oversight of insurer performance – this may include but is not limited to the tracking of SLAs, increasingly monitoring data to proactively escalate likely issues before they surface and working across our claims teams to gain feedback and insight on insurer performance, that is then constructively shared with the insurer partners. · Oversee Insurer claims portal access requirements and monitor useage with the Category leaders, ensure compliance/governance of access for joiner and leavers. · Work closely with the everywhen National Technical Claims Lead and the Operations & Transformation Lead to ensure feedback is shared. · You will act as an escalation point for Category Leads and Insurers regarding any concerns raised. Liaising with the necessary party you will assist to resolve any concerns raised. What We're Looking For · Ability to build and maintain relationships with teams and stakeholders across the business · · Strong interpersonal and communication skills · Detailed knowledge of all general classes of insurance. · Ability to read, understand & interpret policy wordings · · Confident to challenge insurers on the interpretation of their own policies and apply it to claims. · Ability to manage expectations in a professional manner. · Strong communicator, including negotiation, contracting, consultancy, facilitation, influencing, presentation and communication skills · Working in environments which occasionally have ambiguity · Experience of managing client relationships In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: · Holiday entitlement of 26 days plus bank holidays · Opportunity to progress your career across the entire Ardonagh family · Gain CII or ACII qualifications to boost your knowledge and career prospects · Pensions scheme for when you feel it’s time to retire · 24-hour support for physical and mental wellbeing · 1 days paid volunteering day to give back to our communities · The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. #AIB #LI-EM1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page Department General Insurance Role Claims Locations Homebased Remote status Fully Remote Employment Types Permanent, Full Time Salary Dependent upon experience Job Reference 562285 About Everywhen Our journey is a story of continuous growth and evolution. As the UK-based broking and advisory heart of the Ardonagh Group, Everywhen unites a nationwide network with a strong local touch — powered by over 5000 talented individuals across more than 140 hubs. Founded in 2005 Co-workers circa 5000