Claims Manager

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. Reporting directly to the Director of Insurance and Risk Management, the Manager, will lead the Risk Management GL claim function. Responsibilities include effectively managing both the inhouse team and third party claims administrator to achieve optimal financial results; liaising with all external stakeholders including insurance carriers and outside counsel; accurately setting and monitoring the claim reserves; partnering with internal stakeholders to achieve risk management objectives; and proactively analyzing and monitoring best practices and new risk management initiatives to reduce claim severity and costs; and, as the Company stands up its captive insurance program, partnering with the captive manager to support the reporting, funding, and oversight of losses retained within the captive. Major Tasks, Responsibilities, and Key Accountabilities: Management of General Liability programs. Provide strategic guidance and oversee the third-party claims administrator as well as the inhouse team of professionals responsible for claims administration, litigation management and financial analysis. Analysis of detailed loss information to proactively identify trends and optimize claim management. Participates in the presentation of significant claims and developments to executive leadership twice annually for GL programs. Conducts a review of the performance of third-party administrator(s) with respect to file reviews, best practice audits, service providers and claims action plans. Serve as the Company’s primary claims liaison to its captive insurer and captive manager, supporting the reporting, funding, and settlement of claims retained within the captive program as it is established and operationalized. Oversee claims retained by the captive, ensuring the TPA correctly applies deductibles, retentions, and limits and that case reserves and loss data are accurate for the captive’s reserving, funding, and Board reporting, in coordination with the captive manager and actuary. Partner with the captive manager, actuaries, and auditors to set and monitor loss reserves for retained programs and support the presentation of captive claims results to the captive Board and executive leadership. Qualifications: Minimum 10+ years combined experience including management of a corporate risk department and/or large insurance carrier with retail claims experience. Strong foundation in claims adjustment and TPA management, litigation management and risk control as well as legal issues. Retail industry experience in a large, multistate company is strongly preferred. Knowledge of Risk Management Information systems, database analytics, claims trends, methods for allocating risk management costs and setting of reserves for self-insured claims. Proficiency in Windows office 365 (excel, Power point), LPMS, Via one or Riskonnect preferred. Excellent communicator, strategic thinker, trainer, strong organizational skills and cross-functional collaborative team player. Has in-depth knowledge in own discipline and basic knowledge of related disciplines. Solves complex problems, takes a new perspective on existing solutions Oral and written communication skills Customer service and interpersonal skills Time management skills Working knowledge of captive insurance structures, fronting and reinsurance arrangements, collateral and escrow funding, and captive claims reporting a plus. This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $103,000.00 - $131,500.00 We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.