Claims Manager (West Coast)

Description At Ledgebrook, we believe a career in claims can be so much more. You bring the passion, discipline, and entrepreneurial spirit; we’ll provide the environment to unleash your best work. Together, we’ll celebrate and reward success. If you’re ready to shape the future of claims and join a high-performing team that truly values ownership and innovation - read on and apply now. About the Role Ledgebrook is seeking an experienced Claim Manager to oversee its portfolio of General Liability and Unsupported Excess Liability claims. You’ll play a key role in ensuring that our Third-Party Administrators (TPAs) deliver timely, thorough, and cost-effective claim resolutions, while maintaining Ledgebrook’s commitment to excellence and integrity. As part of our Claim team, you’ll collaborate with leadership, underwriting, actuarial, and technology teams to refine our state-of-the-art claim management platform and reporting capabilities. This role offers an opportunity to help define best practices across multiple casualty market segments - including construction, hospitality, manufacturing, real estate, retail, and habitational risks. We’re looking for someone with a strong technical foundation in E&S casualty claims, a data-driven approach, and the ability to manage relationships with both internal and external partners to achieve outstanding claim outcomes. About you Here at Ledgebrook, we’re passionate about building a team that thrives on learning, collaboration, and the excitement of building something from the ground up. You bring: A passion for delivering world-class service to both internal and external customers Intellectual curiosity and a desire for innovation, rather than following the status quo A hunger for continuous learning and personal growth Agile prioritization skills and a sense of urgency - you balance getting it right with getting it done A strong drive to win together as a high-performing team A moral compass to “do the right thing, period.” We have zero tolerance for toxic behaviors An eagerness to connect and collaborate across remote teams Transparent, honest communication A proactive, solution-oriented mindset - you focus on solving, not blaming Experience working successfully in a fully remote, fast-paced environment Requirements As a future Ledgebrook Claim Manager , you’ll bring deep technical expertise, sound judgment, and an entrepreneurial mindset to help us redefine what claims excellence looks like in the E&S market. We’re looking for someone with: 10+ years handling Commercial General Liability (CGL) Bodily Injury, Property Damage, and Personal & Advertising Injury claims 5+ years managing litigated CGL claims, developing and executing defense strategies 3+ years handling non-admitted market Excess & Surplus Lines claims 2+ years overseeing claims handled by Third-Party Administrators (TPAs) 2+ years supervising claim professionals - coaching, mentoring, and driving performance Proven ability to analyze coverage and prepare reservation of rights or coverage decision letters Strong litigation management skills - selecting, directing, and evaluating defense counsel Experience participating in quality assurance claim file reviews and process improvements Analytical mindset: You dissect complex claims, evaluate exposure, and create actionable strategies Coverage expertise: You interpret and apply policy language with precision and clarity Collaborative communicator: You build alignment across underwriting, legal, product, and operations teams Technology & innovation: You’re proficient with modern claims systems, data, and analytics tools - and eager to implement workflow improvements that drive speed, accuracy, and customer satisfaction Customer focus: You combine empathy and responsiveness with professionalism Entrepreneurial drive: You take ownership, challenge the status quo, and help build scalable, forward-thinking solutions Decisive leadership: You make informed, timely decisions with confidence and accountability Exposure to Allied Healthcare and/or Professional Liability claims (a plus) Important - note is only for candidates applying from the U.S.: Please note: This position is open only to candidates who are authorized to work in the United States without the need for current or future employer-sponsored work authorization. We are unable to offer visa sponsorship at this time. Benefits Full remote flexibility and asynchronous work culture Unlimited PTO and fully paid sick leave Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage A high degree of ownership, autonomy, and the opportunity to help build and shape a growing company The chance to make a meaningful impact while working alongside an ambitious, high-performing team Exposure to the challenges and opportunities of a fast-growing startup environment