Claims Representative

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title: Claims Representative Location: India Workplace Type: Remote Job Summary The future is bright for the Porch Group, and we'd love you to be a part of it as our Claims Representative. The Claims Representative handles customer-submitted claims related to services provided by Moving Place, Porch Moving Group, Hire a Helper, Moving Staffers, Simple Moving Labor, and all similar platformed business units. This role focuses on damage(s) sustained during services to customers' household goods (HHG), property damage (PD), and damage-related service issues, investigating each claim while communicating with customers and Move Service Providers (MSPs) to resolve cases accurately and promptly. Sitting within our Consumer Services Group and reporting to a Claims Supervisor and, ultimately, the Customer Service Manager, this role plays a key part in supporting Moving Place, Porch Moving Group, HireAHelper, Moving Staffers, and Simple Moving Labor. The goal is to be a satisfied customer and have a fair outcome for all parties, in line with the company's Terms of Service. What You Will Do As A Claims Representative ● Receive, document, and manage assigned claims from start to resolution ● Investigate claims by requesting and reviewing move details, photos, crew notes, and customer statements to determine what happened ● Determine appropriate resolutions (repair, replacement, reimbursement, discount, etc.) within approved guidelines and timelines set for the department ● Communicate clearly and professionally with customers and MSPs throughout the claims process, including next steps and timelines ● Process approved compensation, discounts, or account adjustments accurately ● Keep detailed, accurate notes on every claim and all related communications ● Identify recurring issues and report trends to management for process improvement ● Escalate complex or high-risk claims to a supervisor when needed ● Stay active and responsive on team communication channels ● Support special projects and new-hire training as assigned ● Provide excellent service by phone and email What You Will Bring As A Claims Representative ● U.S. Customer Claims, Customer Service, or Moving Industry experience (1+ years) ● Experience with Microsoft Office/Google Suite (Word, Excel, Slides, Sheets) ● Organized, detail-oriented, and able to manage multiple open claims at once ● Good problem-solving and decision-making skills ● Accurate data entry and basic math skills (adding, subtracting, multiplying, dividing) ● Positive, empathetic, and professional attitude toward customers and Move Service Providers at all times ● Ability to access and act quickly on workflows so that every claim is addressed promptly ● Willingness to learn from and accept feedback, with a committed work ethic ● Proven experience working with US based business teams ● Excellent written and communication skills in English language ● This role requires full and ongoing overlap with Porch's U.S. Central Time business hours (6:30 PM IST – 3.30 AM IST). A Night Shift Allowance is applicable for this position in line with company policy. ● Workspace: A quiet, distraction-free space to work; a working headset with clear inbound/outbound audio; camera on for scheduled virtual meetings; professional appearance appropriate for a remote office role; and a reliable internet connection of at least 50 Mbps download | 10 Mbps upload The application window for this position is anticipated to close in 2 weeks (10 business days) from July 31, 2026. Please know this may change based on business and interviewing needs. What You Will Get As A Porch Group Team Member Pay Range : ₹475,000 – ₹500,000 INR annually *Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location. Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being. ● Our benefits include medical insurance, accident insurance and retiral benefits. ● Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events. What’s next? Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.