Claims Specialist - Sensitive Liability Claims

Victorian Managed Insurance Authority (VMIA) Claims Specialist – Sensitive Liability Claims Full Time / Max Term (2 years) Manage some of the most sensitive and complex claims in the Victorian public sector. This is a unique opportunity for an experienced Claims Specialist to work in a high-performing, collaborative and trauma-informed team, delivering fair and defensible outcomes on matters of significant human, legal and public importance, with strong wellbeing support built in. Key highlights Purpose-led specialist work – Develop specialist claims capability while delivering fair, defensible outcomes in a complex and evolving legal environment. Salary range – up to $155,000 (total remuneration package inclusive of super). Location & flexibility – Centrally located Melbourne CBD office near Flinders Street, with a hybrid work model and an expectation of around three days in the office each week. About the role As a Claims Specialist – Sensitive Liability Claims, you will manage an end-to-end portfolio of litigated injury claims arising from historical and sensitive matters, including institutional abuse and forced adoption. The work is complex and sensitive, requiring sound judgement, resilience and a trauma-informed approach, with a strong focus on respectful, survivor-centred engagement alongside legally complex stakeholder environments. You will manage a smaller portfolio aligned to the nature of the claims, working collaboratively within the Sensitive Liability team and supported by a structured wellbeing framework that includes mandatory professional supervision. The role offers a unique opportunity to build specialist capability in complex liability claims, broaden your professional experience, and contribute to fair and defensible outcomes that matter in a public sector context. Key responsibilities Manage an end-to-end portfolio of complex, litigated sensitive liability claims. Apply trauma-informed claims practices and build trusted, professional relationships when engaging with survivors, clients and stakeholders, maintaining clear professional boundaries. Assess liability, coverage, quantum and risk, exercising delegated authority to make fair, defensible reserving and settlement recommendations. Instruct and manage panel firms, experts and service providers to develop and execute robust claim strategies. Engage confidently in mediations, settlement forums and court processes, exercising sound judgement in legally and reputationally sensitive matters. Maintain high-quality claim documentation, reporting and file management in line with governance, audit and public sector requirements. Actively participate in professional supervision and wellbeing practices that support safe and sustainable claims delivery. What we are looking for Demonstrated experience managing end-to-end litigated injury or liability claims in complex environments. Strong resilience and professionalism, with the ability to work effectively with confronting and sensitive material. Well-developed stakeholder management skills, including comfort operating in grey areas and sensitive contexts. A trauma-informed, survivor-focused mindset balanced with sound judgement and clear professional boundaries. Ability to work autonomously while contributing positively to a highly collaborative and supportive team. Strong capability in maintaining accurate, high-quality claim documentation, reporting and file management, with an understanding of governance, audit and public sector requirements. Backgrounds in sensitive liability, institutional abuse, psychological injury, government claims, litigation or public sector insurance will be well regarded. Why join VMIA? At VMIA, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives. We offer: Flex work: Hybrid working to support your best performance. Parenting support: Generous parental leave (16 weeks paid parental leave for primary carers and 2 weeks for secondary carers) and breastfeeding-friendly facilities. Learning & Development: Annual investment ($2,500) in your growth, with in-house training, and LinkedIn Learning access in addition. Wellbeing: Wellness sessions, Employee Assistance Program (EAP), and ergonomic support. Culture & Lifestyle: Iconic office location, volunteer leave and life-stage support. VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities, and members of the LGBTQIA+ community. How to apply We invite you to submit your CV and a cover letter. Use these to introduce yourself, highlight your fit for the role, and share why you are excited about joining VMIA. For any questions about the role or application process, please contact us at [email protected] . At VMIA, we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities, Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds. If you have any accessibility needs during the recruitment process, please let us know at [email protected] . Other relevant information Before starting at VMIA, preferred candidates will complete pre-employment screenings. These assessments may include: Working eligibility: Verification of your right to work in Australia. Employment history: Confirmation of your past employment details including employment dates and compensation. Academic credentials: Verification of your educational qualifications to ensure they are accurate and legitimate. National criminal history check: A check for any criminal record, which may involve manual vetting by ACIC, potentially causing delays. Pre-employment misconduct check: Used to verify the identity, integrity, and credentials of potential employees and verifies no past misconduct.