Client Associate Partner

Client Associate Partner Role Purpose The Client Associate Partner is a role working in the Client team - the agency’s front line. They will deliver against our Full Service People promise; Product Activation, Product Effectiveness Analysis, Testing & Improvement Planning, Quality Assurance A Client Associate Partner will be commercial, strategic, intellectual, personable, and driven. They will manage the day to day running of accounts; from strategic lead on projects through to product activation. The Client role is to be the face of the agency when interacting with clients and act on behalf of the client when talking internally. Associate Partner: An Associate Partner is a specialist supporting position within a team and will be the bridge between Client and Partner. An Associate will be a self-sufficient, proactive person who will support the partner on the strategy of the function, they will be responsible for product activation, effectiveness and analysis as well as quality assurance. . An Associate Partner will be client facing and have an overall focus for the performance responsibility for a Client, Channel or Function. Role Responsibilities Manage and oversee account performance Support assigned Client Partner Develop high quality personal relationships with clients through regular contact, prioritising face-to-face time and telephone conversations over email. Earn clients’ respect and develop status as ‘go to’ point of contact in the business for all commercial and strategic issues. Full accountability for client campaign performance, client satisfaction, and client debtors. Demonstrate comprehensive knowledge of their business/sector/customers and stay abreast of their industry’s developments. Keep the agency appropriately informed of all client developments, from campaign performance to personnel changes and everything in between. The project manages all campaign work, including coordination of media teams. Critically interrogate media performance and recommend appropriate tests and initiatives. Be the ‘client in the agency’ and ensure that we continually develop our products and services to meet their needs. Produce annual forecasts, and quarterly reforecasts, against which the business can confidently budget for investment to drive growth. Identify new client relationships and make pitches to potential new clients Role Details Reports to: Clients Partner Location: Manchester & Hybrid Hours / Days: 5 days per week Skills & Experience Required: To be successful in this role, you will: 2-5+ years of Experience of client relationship management and project management A positive, flexible, can-do attitude Be able to coordinate and prioritise a number of tasks at the same time Self-motivated and proactive Confident, approachable, and able to build strong relationships Confidence in writing and editing strong content, ability to be a storyteller Experience of the travel industry would be desirable Driven to always improve with a curious mind and an entrepreneurial spirit Expectations for all Open Partners Employees: Follow our Employee Handbook Live by our values Smarter - Aim high, train hard, embrace next Faster - Learn fast, adapt fast, act fast Better - Think, say and do what’s best Department Client Role Client Associate Partner Locations Manchester Remote status Hybrid About Open Partners Open Partners was founded in 2017 to be The Agency of Next . Designed to be constantly focussed on the future, we think ahead for our clients, quickly pivoting them to new areas of opportunity as they arise. Delivering marketing transformations for over 50 clients, Open Partners’ integrated Media, Data and Creative capabilities drive more accountable and effective returns for international performance advertisers. We strive to always be smarter, faster, and better - all the while upholding the very highest standards of commercial and operational integrity.