Client Care Officer

Client Care Officer — Pinkcollar

📍 Kuala Lumpur (Hybrid ) | Full-time

Pinkcollar is a social enterprise dedicated to ending exploitation and ensuring safe, ethical recruitment for migrant domestic workers. We're a women-led team building a more humane, employer-funded alternative to traditional recruitment — and we're growing.

We're looking for a Client Care Officer to be the primary point of contact for our employer clients throughout their journey with Pinkcollar, from onboarding through to long-term support. You'll own the relationship: keeping employers informed, resolving issues before they escalate, and making sure every household we work with feels genuinely cared for.

What you'll do

• Be the go-to contact for employer clients: proactive comms, check-ins, and updates
• Own a caseload of employer accounts end-to-end — from documentation and follow-ups through to resolution, escalating where necessary
• Manage day-to-day admin tied to employer accounts (documentation, scheduling, records)
• Handle and de-escalate conflicts or concerns raised by employers, coordinating with internal teams where needed
• Support the employer journey from initial engagement through placement and beyond
• Flag recurring issues or patterns to help us improve our client experience over time

What we're looking for

• Strong communicator — clear, warm, and calm under pressure
• Comfortable managing multiple client relationships and admin tasks simultaneously
• At least 2-3 years of experience in HR, sales, legal, grievance management, service, hospitality or client-facing roles is advantageous
• Organised, detail-oriented, and genuinely enjoys problem-solving with and for people
• Alignment with Pinkcollar's mission and values around dignity and fairness in migrant worker recruitment is advantageous

Why Pinkcollar

• Be part of a mission-driven team tackling a real, systemic problem
• Hybrid work arrangement with a results-oriented approach to work
• Work alongside a small, close-knit, women-led team doing work that matters

About Pinkcollar

• We were born with a mission to professionalise domestic work for migrant women while meeting the needs of dual-income families and Malaysia's aging population with a service that is legitimate, reliable and reputable. Our founders have been recognized by Forbes 30 Under 30 and Tatler's Generation T, and Pinkcollar has received a UN Women WEP Award — we are market pioneers who prioritise 'zero worker recruitment fees' and systemic fairness for all stakeholders, a tough but worthy feat within the ASEAN migration landscape.