Client Communications & Sales Support Coordinator

Job Description This is a remote position. Key Responsibilities Own inbox triage and routing, directing council, construction, and quote enquiries to the right person Acknowledge new leads the same day and load them into HubSpot to keep the pipeline moving Run pre- and post-quote follow-up sequences using existing HubSpot templates Move deals through the pipeline at the right time, keeping accurate notes for the team Send clients regular job updates, especially during weather delays or busy site weeks Book and schedule client calls independently, without needing sign-off Deliver a daily summary of work done, issues flagged, and anything needing approval Requirements Must-Have Qualifications Before you apply, confirm: 3+ years managing a business inbox and/or CRM pipeline (HubSpot, Salesforce, or similar) Hands-on HubSpot experience: pipelines, stages, sequences, and email templates Excellent written English and the ability to handle an unhappy client professionally Confident working independently and prioritising your own day Available full-time, Monday to Friday, 9am-5pm AEST Reliable internet connection and a dedicated home workspace Nice-to-Have Skills Experience in construction, trades, or another project-based industry Exposure to Salesforce alongside HubSpot Comfort picking up light sales or admin support tasks as the role grows