Client Communications Specialist

Client Communications Specialist Apply here!👋 📍Bulgaria At Perkbox, we’re on a mission to help every employee feel valued, and through our all‑in‑one platform, we deliver meaningful benefits, recognition, and wellbeing solutions that make a real difference to employees every day. But it starts with our own people. We are building a culture that reflects what we offer - one that prioritises wellbeing, celebrates impact, and empowers growth. If you’re excited by purpose‑driven work, fast‑paced growth, and creating better employee experiences at scale, you’ll fit right in. An opportunity has become available for an experienced Client Communications Specialist. In this role, you will own client communications end-to-end including creating engaging and on‑brand copy, building emails in Braze or HubSpot, and producing creative assets that bring messages to life. You will be the go‑to for client requests, deliver tailored materials that drive engagement and shape the employee experience, and manage briefs independently from start to finish. Key Responsibilities Own complex client communications end to end, managing briefs through delivery with minimal oversight. Write and send clear, engaging, on‑brand communications across product updates, operational notices, announcements, and engagement campaigns. Build and distribute communications using platforms such as Braze, HubSpot, or similar tools. Respond to client requests by delivering tailored communications, content, and assets that support internal engagement. Create design assets (email headers, banners, and promotional materials) to enhance communications. Maintain an organised library of stock assets to ensure quick and consistent fulfilment of client engagement requests. Support key clients with tailored, high‑quality communications. Collaborate with Client Success and Marketing teams to ensure all outputs reflect both Perkbox’s brand and the clients. Manage multiple briefs simultaneously, meeting deadlines without compromising quality or detail. Skills & Experience Proven experience and expertise in communications across a range of message types including product updates, operational notices, announcements, and engagement campaigns. Proven ability to own complex briefs end to end and produce clear, purposeful copy independently. Creative design ability with experience in Canva, Adobe, or similar tools. Hands‑on knowledge of platforms such as Braze, HubSpot, or equivalent. High attention to detail and commitment to quality under tight deadlines. Experience in client‑facing or B2B communications roles in HR Tech, Employee Benefits, or SaaS environments. Ability to manage workload effectively and prioritise across multiple requests. A collaborative mindset and comfortable working across teams and stakeholders. Portfolio or samples of written /design work required to demonstrate communications capability. Work Mode Hybrid working model, with attendance at our Plovdiv office at least once a week. Gross annual salary: €25,000 to €26,000. Application & Interview Process Apply online and include a sample of your written and design work showcasing communications you’ve prepared across different formats. Online interview with the Senior Talent Advisor. Interview with the Head of Client Marketing. Final interview with the Head of Client Marketing and Director of Product Marketing. Diversity & Inclusion At Perkbox, we are committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations. We are happy to offer reasonable adjustments during our hiring process — just let us know, and we’ll make it work for you. Department Marketing Locations Bulgaria, Plovdiv Remote status Hybrid Employment type Full-time Bulgaria, Plovdiv About Perkbox Perkbox is the employee experience platform that brings together wellbeing, benefits, and recognition in one place, one app people actually use. More than 7,500 organisations across the UK and Australia, from the NHS to leading private sector businesses, trust us to support nearly 4 million employees every day. We're raising the bar for what employee benefits can be, and we're just getting started.