Client Engagement (CE) Team Lead

We’re looking for a Client Engagement (CE) Team Lead, Marketing Consulting at Tegrita, which is a 100% remote organization. We come together throughout the year, but there is no office to ‘return to’.

What is a Client Engagement (CE) Team Lead?

A Team Lead at Tegrita is a people manager. A Team Lead’s focus is on supporting the team in their Function to ensure that they are engaged and have everything they need to do what they do best. At Tegrita, we do a lot of things differently and making sure our teams get to focus on doing what they do best, every day, is one them. We also don’t believe that just anyone can manage people and that management is a talent just like other functions at Tegrita.

The CE Team Lead will manger the Client Engagement (CE) function and operate as a senior level CE Consultant. CEs are the hub that our entire business relies on to work and are a big part of what makes us different from our competitors. CEs are the go-to person for all active work and they ensure all projects and tasks are being completed to the client’s satisfaction and in line with Tegrita's best practices and standards of service.

Another way we’re different is that you're not just a project manager: you care about your teams and clients and you use influence over direction to collaborate to get things done. You're also not an account manager: you aren’t selling anything or focusing exclusively on the commercial success of an account. Instead, you work with an account team to lead your clients and ensure that everything runs smoothly everyday, which naturally makes clients want to work with us more.

Does this sound like you? Apply now by completing a quick screener survey: https://www.surveymonkey.com/r/KYTSNJX?source=Linkedin

Or, to learn more view our CE Hiring Story:https://go.tegrita.com/CEHiring

Why should I apply?

• You love being a people manager; you find satisfaction in helping others grow their careers and develop their skills.
• You thrive in a self-driven environment. You’re usually self-motivated and like to get a lot done.
• You lead through influence & empowerment, not command & control; you build team of top performers, not order-takers
• It’s important to you that you are trusted by your team, colleagues and clients and deliver on your promises so that people know they can count on you.
• You’re a great communicator; you naturally are the hub of information - knowing what’s going on and making sure others are informed.
• You’re a fierce advocate for your team; you discipline and correct with firmness when required and you stand-up for the team within the organization when support or change is needed.
• You anticipate, diagnose, and address problems across the team and the company. You act and collaborate to impact systems and processes that will prevent future issues.
• You believe it’s important to take responsibility for outcomes and continuous improvement
• You love seeing things through to the finish. You strive to understand and meet the requirements of every task and deliverable.
• You thrive on planning for efficiency. You enjoy maximizing the time and effort expended and minimizing downtime and mistakes for yourself and others.
• You recognize the power in individuality; you know there any many ways for people to succeed and being themselves is the best way for your team to thrive.
• You strive to build a team culture of high performance and high engagement that balances healthy questioning with alignment to the company’s and client’s priorities.

What does a CE Team Lead do?

The first 1-2 months will include training, our ways of working and getting up to speed on the teams we collaborate with. You will shadow the current Team Lead and experienced CEs on their day-to-day. By month 3 you can expect to take over the primary responsibilities of the Team Lead with ongoing support available, and to be aligned to accounts. A successful CE Team Lead will be owning the day-to-day leadership of the CE team, to quickly become who the team looks to for support while taking on select senior CE account work, as needed to support the team and overall success of Tegrita’s clients.

• Own and lead key meetings for the CE team and across teams to support work velocity
• Provide coaching and support for the CE team
• Ensure the CE team has what they need to do their best work
• Reinforce and help improve the work environment for CE and the teams CE engages with
• Coordinate with the Executive Leadership Team to ensure they are well informed on what’s happening in the CE function and that the CE’s needs are being met
• Participate in the Senior Leadership Team to stay in closed cooperation with the Leads for the other functions at Tegrita
• Support career development, promotions, raises, evaluations, etc.
• Ensure CEs are aligned to the Tegrita process and methodology to ensure the proper project delivery that delivers clients’ business results on-budget and on-time.
• Manage the end-to-end flow of work for all accounts you are responsible for
• Lead communication with the client and fellow Tegritans
• Manage projects end-to-end by gathering business requirements, creating project plans, and managing work to scope
• Stay informed of statuses for all active projects and tasks and communicate updates directly to clients on a regular basis
• Identify and suggest solutions to process issues
• Create, manage, and maintain client and internal knowledge base(s); be the hub of communication and information

What does a CE Team Lead earn?

We are seeking a candidate with demonstrated people management experience, specifically with experience in senior leadership as a decision maker. We are organized on a 5 level matrix, this is a level 4 role. Minimum starting salary is $120,000.

In addition to the base salary for all roles, job-relevant education, certifications, subject matter expertise and over time, demonstrated contributions and tenure will bump up the base salary. Starting salary bumps will not exceed $5,000 and typically average $1,000-$2,000. We also offer monthly bonuses for work hours contributed, enabling consultants to earn an additional $1,000-$4,000 annually directly linked to personal performance.

What are we looking for in a CE Team Lead?

We don’t hire arbitrarily based on degrees or number of years of experience. We believe in hiring for talent and we know that experiences are transferable. For a Team Lead, we are looking for:

• someone living and authorized to work in the United States and/or Canada
• experience in consulting on client teams in strategy, marketing, or another business services industry
• experience leading people, developing talent, and being a decision-maker
• familiarity with marketing technologies and processes is preferred

How do we hire?

We know it’s tough for candidates and workers, and we do our best to balance what we need to identify people who will be successful at Tegrita and what we are asking for candidates. It’s not about jumping through hoops e.g. whether or not you submit a cover letter doesn’t impact your ability to do this job, so it won’t impact your success in getting hired.

We have a transparent and consistent hiring process based on a philosophy of hiring for the talents that will make it possible for our new team member to get to do what they do best, everyday.

We identify these talents through our 5 step hiring process, we notify candidates if we are declining at every stage; we won’t ask you to continue to put in effort when we’ve decided.

1. Screener - 2-3 min survey that helps us identify any one who could not possibly be successful in this role, whose talents are too far from who would thrive as a CE. It is not a reflection of you, it is a tool to save you time working towards a job you’d probably hate.
2. Ready to apply? Complete the screener: https://www.surveymonkey.com/r/KYTSNJX?source=Linkedin
3. Scenario - 1-2 hours in total across a written and video submission exercise, followed by a live Zoom discussion with a member of Tegrita’s Exec team about your submission. The scenario is designed to show us how you’d approach the kinds of things you’d be doing every day in this role and to give you a real taste of what part of your days would entail as a CE Team Lead.
4. We never use the work submitted for commercial purposes and we do our best to design the scenario to be unusable to us outside of hiring.
5. Structured Interview - 30-40 minute phone interview with a 3rd party partner who's an expert in interviewing to uncover talents at work. There is nothing to prepare, this interview helps us understand how you think. The structured interview focuses on identifying the core traits and ways of thinking that make for a successful Tegritan in general and for your specific role.
6. Executive Team Interview - 30-45 minute video call. On this video interview you will meet our Executive team who will ask you some questions and give you a chance to ask any questions you have.
7. Peer Interview - On this final 30-45 minute video call you'll connect with another 3 people from the team who you'd be working with regularly. You’ll have the opportunity to assess if these are people you’d want to work with and hear about Tegrita from someone who isn’t in leadership.

What Does Tegrita Do?

Tegrita is a consulting firm based in Toronto, Canada that operates with a 100% remote workforce across North America. Navigating the marketing landscape can feel chaotic, but we're in the business of making it effortless. Whether it's managing email campaigns, guiding technology integrations, or helping you hit those elusive growth targets, we tailor our services to your unique challenges. Tegrita is the Revenue Marketing Partner for high-stakes transitions. We are process-first, tech-precise, and accountable from decision to done.