Client Engineer

About the team The Specialist II, Systems Programming designs, implements, and supports scalable, reliable, and automated infrastructure and platform services that power Zillow’s applications and services. In this role, you apply seasoned systems engineering skills to build and operate cloud-native environments, improve observability and reliability, and partner with product and engineering teams to deliver secure, performant solutions that support Zillow’s mission. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India. About the role - Architect, implement, and maintain cloud-based systems and services that prioritize scalability, reliability, performance, and security. - Design, automate, and improve infrastructure provisioning, configuration, and deployment pipelines using infrastructure-as-code and CI/CD practices. - Monitor, troubleshoot, and resolve moderately complex production incidents across services and environments, driving short- and long-term corrective actions. - Collaborate with software engineering, security, and product teams to design system architectures, define operational requirements, and ensure smooth integrations. - Develop and enhance observability, logging, and alerting capabilities to improve system visibility, incident response, and service-level adherence. - Implement and refine operational runbooks, standards, and best practices that enhance reliability, reduce toil, and support consistent system operations. - Participate in an on-call rotation and post-incident reviews, contributing to continuous improvement of system resilience and operational processes. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location. Who you are - Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field. - 5+ years of experience in systems engineering, site reliability engineering, DevOps, or a closely related systems programming role supporting production environments. - Experience designing, deploying, and operating services on a major cloud platform (such as AWS, GCP, or Azure). - Experience with scripting or programming (for example, Python, Shell, Go, or Java) to automate systems tasks and workflows. - Experience working with containerization and orchestration, infrastructure-as-code, and CI/CD tools in a modern engineering environment. - Experience diagnosing and resolving production issues using observability tools (such as metrics, logs, and traces) and structured incident response. Or an equivalent combination of education and experience. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience. Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality. Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.