Client Executive

#LI-DNI JOB DESCRIPTION JOB TITLE: Senior Client Executive DEPARTMENT: Sales REPORTS TO ( position title, not name of individual): EVP of Sales NATURE, SCOPE & OBJECTIVE As a Senior Client Executive, you will manage a virtual team of dedicated Account managers, inside sales, services sales, technical pre-sales and draw in executive leaders as required to retain, acquire and develop targeted accounts. With your virtual team you will develop and execute account strategies focused on ensuring that client requirements are met, and expectations exceeded. You will work closely with the client to build diverse and intimate relationships aligning to their priorities and KPI’s. This position requires face-to-face engagement and new persona expansion to promote Soroc’s breadth of solution offerings. The Client pipeline, forecasting and quota attainment are key measurements to determine the success of the Client Executive. MAJOR RESPONSIBILITIES Independently manage Top 5 Bank and/or Top 3 Telco responsible for $10+M book of business Be proactive in identifying any new Services opportunities with clients and partners and ensure these opportunities are presented to the appropriate Soroc lines of business owners for acceleration to close. Develops and expands a portfolio of corporate clients by networking and marketing in the field. Ensure all opportunities are effectively being managed by the virtual team and delivery is executed per SLA Provide Sales support to new and existing Clients - manage enquiries and resolve problems 24x7. Visit clients individually or with your virtual team to maintain relationships and negotiate and close deals. Develop and maintain vendor relationships relating to procurement (OEM) and services opportunities. Maintain and strengthen the relationship with the client base through regular daily interaction and assistance. Manage client escalations. Coordinate with the Sales Director for regular cadence, account reviews, updates and strategic planning. Works with the virtual team and marketing to create customers presentations and events around new and emerging services & solutions that Soroc Technology Inc. offers. Participate and contribute to virtual team sales meetings. Provide regular Executive updates for support. Monitors and evaluates the activities and products of the competition. Provide reporting and root cause analysis and update any required changes to reporting as required. Provide SLA reporting and Governance reporting for each client- monthly and quarterly. Maintain pipeline and forecast hygiene ensuring daily updates for revenue opportunities & key contacts. PEOPLE LEADERSHIP RESPONSIBILITIES N/A. OTHER RESPONSIBILITIES Maintain client relationships and support Create a partnership with vendors and Manufacturers Prepares sales visits and presentations to pitch product, service, and combination packages to clients. Technology sales and education EDUCATION Check which credentials apply to the job: ☐ No education required ☐ High School Diploma ☐ High School plus up to an additional year of course work ☐ 16-Month Community College Program ☐ 24-Month Community College Program ☒ Bachelor’s Degree ☐ Master’s Degree ☐ Certification/Designation EXPERIENCE Check the number of years of experience required to perform the job: ☐ Up to 6 months of experience required ☐ 6-12 months of experience required ☐ 12 months to 2 years of experience required ☐ 2-3 years of experience required ☐ 3-5 years of experience required ☐ 5-7 years of experience required ☐ 7-10 years of experience required ☒ 10+ years of experience required SKILLS BA/BS preferred or equivalent work experience with demonstrated proficiency A proven sales hunter and closer. 8+ years of outside enterprise solutions and services experience Proven track record of sales excellence Knowledge of territory/accounts assigned preferred Be able to work independently & as part of a team in a fast pace, rapid change environment Superior professional presence and business acumen Experience selling at the "C" level Willing to learn new technologies for driving the project Ability to communicate with both technical team & internal Stakeholders EFFORT Enter the percentage of time that the employee is required to spend performing tasks that require the following effort. Total should not equal more than 100%. _____100%___ Work requires very light physical exertion and very limited visual and/or auditory concentration, manual dexterity and/or strain. ___________ Work requires light physical exertion, limited visual and/or auditory concentration, manual dexterity and/or strain. ___________ Work requires moderate physical exertion, visual and/or auditory concentration, manual dexterity and/or strain. ___________ Work requires heavy physical exertion, effort and strain. Forces exerted are equivalent to lifting between 10 to 25 kilograms/ 20 – 50 pounds. ___________ Work requires substantial physical exertion, effort and strain. Forces exerted are equivalent to lifting 25 kilograms /50 pounds or over. WORKING CONDITIONS Select the one working condition that applies to the job: ☒ Incidental or no adverse environmental conditions. ☐ Exposure to some undesirable or unpleasant environmental characteristics. Physical environment has minimal safety and health risk. ☐ Exposure to moderately adverse and undesirable environmental conditions. Some health and safety risks. May require safety equipment and precautions. ☐ Exposure to physical hazards, health and safety risks, severely adverse or otherwise undesirable characteristics in the environment. Personal risks require safety equipment or precautions to be followed closely. ☐ Exposure to major physical hazards, severe health and safety risks, or extremely adverse characteristics in the work environment. Despite the fact that safety equipment and precautions are strictly adhered to, distinct possibilities for injury or occupational disease exist. Accidents could result in permanent or partial impairment, or death. WORK RELATED STRESS What kind of work-related stress does this job entail? Achieving sales targets and goals Fast past environment Meeting department and financial goals Managing the environment and client expectations Dealing with change