Client Experience Protection Junior Manager

Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for a Client Experience Protection Junior Manager (Chinese & English & Russian) to join our Client Experience Protection Team in Content & Service Quality Operations (CSQO) Department. Your main tasks will be: Independently managing operational and analytical tasks from goal setting through to execution and result control;Working with client support team on Client Protection cases, channeling information to the Partner Support Team. Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities; Developing and implementing client experience protection y and quality strategies in collaboration with the team and cross-functional stakeholders; Supporting and managing partners in Bitrix CRM, including handling complex and non-standard requests; Contributing to the improvement of partner-related processes and tools (CRM, reporting, files, internal guidelines); Collaborating with internal teams to achieve shared goals related to efficiency and complaints solving. Monitor account activities to identify and precise solutions. We expect from you: Proficiency in Chinese and Russian (reading, writing, ability to communicate) - C1+; Proficiency in English (reading, writing, ability to communicate) - B1+; Excellent communication skills; Experience in negotiating, working with contractors, partners, working with claims; Confident work with data in tables (Google Sheets, Excel); Advanced user of Google Workspace. What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!