Client Experience Support - Billing

Client Experience Support – Billing Team Member Doneverse | Full-Time | Remote | PST Timezone Preferred Help clients stay on top of their accounts, payments, and billing. Doneverse is looking for a Client Experience Support – Billing Team Member to join our Client Experience Team. In this role, you’ll be a key point of contact for Founders, helping them navigate billing, payments, invoices, account balances, and payment-related concerns. We’re looking for someone who is detail-oriented, financially accurate, customer-focused, and confident handling sensitive billing conversations. What You’ll Do Respond to billing and account inquiries through live chat, email, and phone Process payments and manage invoices, account updates, billing records, and related administrative tasks Monitor outstanding balances and follow up on overdue payments Assist with payment plans, credits, refunds, billing adjustments, and account reactivations Investigate billing discrepancies and payment concerns, resolving issues or escalating them when needed Keep clients informed throughout the resolution process Identify recurring billing issues and payment risks before they become bigger problems Work with internal teams to improve billing processes and reduce recurring issues Maintain accurate, confidential client and financial records while following established processes and SLAs What We’re Looking For 1–2 years of experience in billing, accounts receivable, accounts administration, customer support, or a related role Hands-on experience with invoices, payments, outstanding balances, refunds, credits, or account adjustments Experience using CRM, billing, payment processing, or ticketing systems Strong numerical and analytical skills with exceptional attention to detail Excellent written and verbal communication skills Confidence discussing payment requirements, outstanding balances, and billing concerns with clients Strong problem-solving and discrepancy-investigation skills Highly organized and able to manage multiple priorities and deadlines Comfortable working independently in a remote environment Strong technical aptitude and ability to quickly learn new systems and platforms High level of integrity and discretion when handling financial and client information You’ll Thrive in This Role If You Naturally spot errors and inconsistencies before they become problems Can handle difficult billing conversations with professionalism and empathy Enjoy solving problems rather than simply passing them along Are comfortable working with numbers, systems, and detailed account information Take ownership of client concerns from inquiry through resolution Balance accuracy, speed, and excellent client service Tools & Systems Experience with CRM and billing platforms, payment systems, ticketing/inbox management tools, Slack, Zoom, and Google Workspace is highly valuable. Important Details Ready to make a real impact? If you’re someone who combines financial accuracy, strong client communication, and a proactive problem-solving mindset , we’d love to hear from you. Apply now and join Doneverse’s Client Experience Team.