Client Implementation Lead

Job Description Summary ‎ SUMMARY The Client Implementation Lead is a recognized subject-matter expert who operates with minimal supervision and is the primary point of accountability for an area of client implementation work. Decisions impact function-wide results. This job proactively addresses undefined problems, makes recommendations that influence functional strategy, and synthesizes input across multiple stakeholder groups. This job owns the most complex and high-visibility client implementations, shapes the implementation framework, and serves as the internal and external authority on implementation best practices at the organization. ‎ How will you make an impact & Requirements ‎ KEY RESPONSIBILITIES • Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party. • Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards. • Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines. • Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes. • Lead root cause analyses on implementation failures and develop corrective action plans. • Represent implementation in cross-functional strategic discussions and product development forums. • Mentor senior consultants and lead the knowledge development agenda for the implementation team. QUALIFICATIONS • Bachelor's degree required; advanced degree preferred. • 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts. • Expert-level knowledge of implementation methodology and client onboarding lifecycle management. • Strong track record of influencing cross-functional teams and driving systemic improvements. • Excellent stakeholder management and executive communication skills. • Healthcare or health services industry experience strongly preferred. ‎ Compensation: $119,312.00 to $178,968.00