Client Intake and Support Specialist

JOB DUCK IS HIRING A CLIENT INTAKE AND SUPPORT SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We are seeking a dedicated, compassionate, and proactive Client Intake and Support Specialist to serve as a key point of contact for prospective and existing clients. This individual will play a vital role in guiding clients through the intake process, managing communications, coordinating appointments, and ensuring matters move smoothly through our case management system.The ideal candidate is friendly, patient, organized, and comfortable working independently while maintaining exceptional client service standards.

Schedule:

Monday to Friday 08:00 AM. to 04:00 PM. EST

Your Responsibilities Will Include but Are Not Limited To:

• Providing a positive and professional experience during every client interaction
• Conducting client intake and gathering relevant information
• Monitoring case progress and assisting with moving matters through established workflows
• Updating and managing information within the firm's case management software
• Maintaining regular contact with clients to ensure their matters continue moving forward
• Scheduling consultations and appointments
• Answering and screening incoming calls from prospective clients

What We’re Looking For:

• Experience in client intake, customer service, administrative support, legal support, case management, or a similar client-facing role
• Experience using CRM or case management software preferred
• Experience with appointment scheduling and high-volume phone communication is a plus
• Ability to work independently with minimal supervision
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.