Client Intake Coordinator

JOB DUCK IS HIRING A CLIENT INTAKE COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We are seeking a highly organized, customer-focused, and detail-oriented Client Intake & Administrative Coordinator to join our team. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and can efficiently manage multiple responsibilities while providing exceptional client service. The successful candidate will serve as the first point of contact for clients, helping coordinate communications, schedule appointments, maintain accurate records, and ensure a smooth client experience from initial contact through follow-up.

Schedule:

Monday to Friday from 9:00 AM to 6:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Sending appointment reminders and follow-up communications
• Maintaining accurate client data in company systems
• Conducting initial client intake and gathering relevant information
• Managing calendars and appointment scheduling
• Scheduling and coordinating meetings both in-office and virtually
• Performing regular client follow-ups and maintaining ongoing communication
• Providing recommendations and process improvement suggestions when appropriate
• Making outbound calls to clients and prospective clients

What We’re Looking For:

• Experience using Clio or similar case management/CRM software.
• Previous experience in client intake, administration, scheduling, customer service, or call center environments.
• Patient and friendly (The majority of calls will be from Elderly People)
• Legal industry experience is a plus but not required.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.