Client Manager

Client Manager About Us Saffron is a brand consultancy of 100 people, headquartered in London and Madrid, with teams in Vienna and Tokyo. With 21 nationalities and 12 languages among us, we turn brand identity into action. The Role This is an opportunity for a proactive and ambitious Client Manager to join our team in London or Madrid, driving high-impact branding projects for global clients. In this role, you will sit at the heart of our client relationships and project delivery. You’ll manage mid scale multidisciplinary projects, taking end-to-end ownership while working alongside Senior Client Managers and Client Directors on our largest global accounts. You will act as the bridge between our clients and internal teams collaborating directly with strategists, designers and digital specialists to turn creative and strategic vision into seamless execution. If you thrive in high-energy, international environments, love taking ownership of your accounts, and want to bring high standards to rigorous project delivery, this role is for you. What you’ll do Drive project execution. Take full responsibility for delivering mid-sized projects independently and support Client Directors on large-scale global initiatives, ensuring everything runs on brief, on time, and on budget. Nurture client relationships. Serve as a trusted day-to-day contact for clients, building confidence through clear communication, responsiveness, and sharp problem-solving. Orchestrate multidisciplinary teams. Facilitate seamless internal communication between strategy, design, and product teams to keep work aligned, collaborative, and delivered above expectations. Manage commercial details. Lead account administration, from building detailed project plans, timelines, and proposals to monitoring burn rates, invoicing, and overall account profitability. Contribute to creative & strategic output. Engage meaningfully with project content, understanding briefs deeply so you can actively contribute to strategic alignment and creative reviews. Identify opportunities. Spot possibilities to expand existing accounts by understanding client pain points and proposing valuable next steps. About you Proven experience. Experience within a branding agency, creative firm, or communications consultancy. Master of delivery. Confident in taking end-to-end ownership of multi-stream projects under tight deadlines without losing sight of quality or detail. Brand-fluent. You genuinely understand the power of brand as a strategic business tool and can speak the language of both creatives and corporate stakeholders. Exceptional communicator. Confident, structured, and highly empathetic, with the ability to navigate complex client dynamics and keep internal teams motivated. Language skills. Fluency in English is a must (written and spoken). Any additional language is a strong plus, given our global footprint and diverse teams. What we offer A flexible and supportive working environment Hybrid working model (minimum of 2 days per week in the office) Flexible working hours, with early finishes on Fridays 26 days holiday + your birthday off 10 remote days per year Private health and life insurance Annual training budget Bonus scheme Pet-friendly offices A collaborative, curious and high-standard culture Department 3. Client Services Role Client Manager Locations London , Madrid Remote status Hybrid Employment type Full-time