About InfoMart
For over 30 years, InfoMart has been a trusted leader in background screening and identity verification services. As a WBENC-certified and PBSA-accredited company, we help organizations make confident hiring decisions through criminal background checks, employment and education verifications, drug testing, continuous monitoring, credit reports, driving records, and more. At InfoMart, we're known for delivering exceptional customer service, innovative technology, and accurate, reliable results. We foster a collaborative, people-first culture where employees are empowered to grow, make an impact, and provide outstanding service to our clients. If you're looking to join a stable, growing organization that values integrity, teamwork, and excellence, we'd love to hear from you.
Job Description
InfoMart is seeking a Client Representative to join our Advantage Students department. This role serves as the primary point of contact for clients, providing exceptional customer service and support to ensure client satisfaction and retention. The Client Representative is responsible for managing day-to-day client communication, resolving inquiries efficiently, maintaining accurate documentation, and coordinating with internal teams to ensure timely and accurate service delivery. The ideal candidate is organized, professional, detail-oriented, and thrives in a fast-paced environment while delivering a best-in-class client experience.
Schedule: Full-time, hourly, non-exempt | Monday–Friday | 10:00 AM – 7:00 PM
Work Location: Remote
What You'll Do
• Serve as the primary contact for assigned clients and respond promptly to questions and requests.
• Manage client communication through phone, email, and text messaging.
• Provide accurate information regarding company services, products, and processes.
• Coordinate with internal departments to fulfill client needs and resolve service-related issues.
• Monitor client accounts to ensure deadlines, requirements, and quality standards are met.
• Assist with onboarding new clients and provide ongoing support as needed.
• Maintain detailed and accurate documentation of client interactions and account activity.
• Identify opportunities to improve client experience and communicate feedback to leadership.
• Build and maintain strong professional relationships with clients.
• Support department goals through collaboration, accountability, and effective communication.
What We're Looking For
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong problem-solving abilities.
• Professional, dependable, and team-oriented attitude.
• Ability to work independently while collaborating effectively with internal teams.
• Comfortable learning new systems and processes.
Preferred Qualifications
• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• 1–3 years of experience in customer service, client relations, account support, or a related field.
• Proficiency in Microsoft Office Suite.
• Experience working in a high-volume customer support environment preferred.
Benefits
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
Ready to Apply?
If you're dependable, positive, and passionate about providing excellent client service, we'd love to hear from you. Apply today and become part of the Advantage Students team at InfoMart.