Client Service Associate

Location: Type of contract: Permanent Posting date: Aug 7, 2026 Job offer reference: 213453 - Responsible for maintenance and development of client accounts; Key liaison between the client, the laboratory, and senior Bureau Veritas management. ; Ensure Client feedback is passes on to senior Bureau Veritas management team; Respond to all client call (telephone or email) within one hour of reception time, redirect calls or emails to PMA so as to meet this objective; Develop client relations through the provision of top notch client services; Provide clients with technical support on their varied sampling projects; Stay current on all Application and interpretation of environmental regulations; Document and get closure to all client complaints, CARS; Stay current with all methods, PARs, and MOCs, via the various reporting tools of the QSI, and CMR databases; Development of actual and potential clients through active participation in new account identification, and regular account reviews of all actual clients; Work in conjunction with the client to coordinate all related project requirements; - Facilitate communication between clients and other laboratory departments; Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation; Develop and train newly hired assistant project managers; Work with accounting staff to facilitate discussions on client account payment habits; assist with collection of monies owed; Adhere to all Health and Safety Regulation; Adhere to and participate with all QA\QC policies of the organization to ensure Quality Standards are maintained; Maintain current employee training file ; - B. Sc. or its equivalence with at least (3-5) years’ experience in the environmental laboratory industry; Must have basic chemistry knowledge for application in a laboratory setting; Mining knowledge and all other related mining experience is an asset; Excellent oral and written communication skills in both French and English; Excellent computer skills; Must be people oriented with Excellent interpersonal communication and organizational skills; Must be organized, detail-oriented, and focused; Must be able to work independently and have superior multitasking skills, ability to work under pressure Represents the Bureau Veritas values and is at all times professional; Must have a leadership personality and act as role model to junior project management staff; Should be a responsible, independent, dedicated, and motivated with very good team spirit. - This position can be a Hybrid WFH and WFO position Applicant should be willing to work extended hours (or flex hours) as deemed necessary as in order to achieve targeted budgetary invoice levels, or other administrative tasks. READY TO LEAVE YOUR MARK IN A SMARTER SOCIETY?